At a Glance
- Tasks: Deliver exceptional service and create a warm, welcoming environment for residents.
- Company: Join a friendly team at a luxurious care home.
- Benefits: Enjoy free meals, enhanced pay on bank holidays, and staff appreciation initiatives.
- Other info: Flexible zero hours contract with opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Previous hospitality experience and strong people skills are essential.
The predicted salary is between 13 - 13 € per hour.
Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team! You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well-organised dining spaces, managing stock and temperature checks, and assisting residents with their day-to-day non-care needs. If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.
Rewards and benefits:
- All team members receive 1 free meal per shift.
- Uniform provided.
- Enhanced bank holiday pay.
- Recognition and staff appreciation initiatives.
Location: Osbern Manor, 26-28 Hoath Lane, Wigmore, Gillingham ME8 0SW
Pay: £13.20 per hour
Contract: Zero Hours (Bank)
Shift: Days
What do you need to succeed:
Our Hospitality Assistants assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping, and Lifestyles Team. This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.
Key responsibilities:
- Assisting with meal service either in resident rooms or dining rooms.
- Ensuring that water/drink jugs are regularly refilled in resident rooms.
- Help set up and clear down tables before and after lunch service.
- Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
- Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
- Attending to residents' non-care related needs including opening/closing curtains, changing TV channels, etc.
Essential qualifications:
- Previous experience working in a similar role within a luxurious setting.
- Can-do attitude and willingness to work with us in ensuring we support our residents with the best quality service.
- Customer-facing experience including building working relationships with internal and external stakeholders.
Personal attributes:
- Reliable and punctual.
- Ability to work as an effective team member.
- A professional personal appearance and standards.
- Able to demonstrate an understanding and awareness of the sensitivities of working within a care home environment.
- Able to develop good working relationships and to represent the organisation professionally.
- Able to build trust and demonstrate an awareness and understanding of individual differences.
- Motivated to go above and beyond, and to work with passion and enthusiasm.
- Motivated to contribute towards the team and home goals.
- A commitment to grow and learn new things at work.
- Able to remain approachable and calm under pressure.
Hospitality Assistant - BANK in Medway employer: Oakland Care Ltd
At Osbern Manor, we pride ourselves on creating a warm and welcoming environment for both our residents and staff. As a Hospitality Assistant, you will be part of a dedicated team that values exceptional service and offers numerous benefits, including enhanced pay on bank holidays and recognition initiatives. With opportunities for personal growth and a supportive work culture, this role is perfect for those looking to make a meaningful impact in the lives of others while enjoying a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant - BANK in Medway
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality sector. A personal recommendation can go a long way in landing that Hospitality Assistant role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for creating a warm and welcoming environment shine through. Share stories about how you've made someone's day better in previous roles.
✨Tip Number 3
Be proactive! If you see an opportunity at Osbern Manor, don’t wait around. Apply directly through our website and follow up with a friendly email to express your enthusiasm for the position.
✨Tip Number 4
Prepare for situational questions! Think about how you would handle various scenarios in a care home setting. Being ready to discuss your approach to maintaining a tidy dining space or assisting residents will impress the interviewers.
We think you need these skills to ace Hospitality Assistant - BANK in Medway
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! Share specific examples of how you've created warm and welcoming environments in previous roles. We want to see that you genuinely care about making people feel at home.
Tailor Your CV:Make sure your CV is tailored to the Hospitality Assistant role. Highlight any relevant experience, especially in luxurious settings, and emphasise your customer-facing skills. We love seeing how your background aligns with what we do!
Be Personable:In your cover letter, don’t be afraid to show a bit of your personality! We’re looking for someone who can build relationships with our residents and team members, so let us know what makes you approachable and reliable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team!
How to prepare for a job interview at Oakland Care Ltd
✨Show Your Passion for Hospitality
Make sure to express your genuine interest in creating a warm and welcoming environment during the interview. Share specific examples from your past experiences where you went above and beyond to ensure guests felt at home.
✨Demonstrate Strong People Skills
Since this role involves interacting with residents and team members, highlight your ability to build relationships. Prepare anecdotes that showcase your customer-facing experience and how you've effectively communicated in previous roles.
✨Be Organised and Detail-Oriented
The job requires good organisation skills, so be ready to discuss how you manage tasks efficiently. You might want to mention any systems or methods you use to keep track of responsibilities, especially in a busy environment.
✨Understand the Care Home Environment
Familiarise yourself with the sensitivities of working in a care home. During the interview, demonstrate your awareness of the unique needs of residents and how you can contribute positively to their daily lives.
