At a Glance
- Tasks: Provide top-notch customer service and build relationships over the phone.
- Company: Join a dynamic consumer services team in Raunds, England.
- Benefits: Flexible part-time hours and a supportive work environment.
- Other info: Perfect for those looking to grow in a friendly, team-oriented atmosphere.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: 1 year of phone-based customer service experience and strong communication skills.
Overview
We are looking for a Customer Service agent to provide excellent customer service to our existing and new customer base
Responsibilities
- Building a relationship over the phone to attract new customers and maintain our current database
- Contacting all new enquiries within 24hrs
- Complete daily call lists as directed by the Depot Manager
- Log all orders onto the system with great attention to detail
- Maintaining high standards within the customer database keeping it up to date
- Following company guidelines re scheduling calls and company workflows
- Supporting all areas of the business by communicating feedback and needs from the customers
- Working efficently on all customer marketing campaigns
- Any other tasks deemed reasonable for business needs
Qualifications
- At least 1years experience as a customer service agent working on the phones
- Caring and professional telephone manner
- Proficient at inputting data and maintaining a customer database, with attention to detail
- Ability to build strong relationships with customers
- Excellent time management and organisatiinal skills
- Hardworking team player who can help others when needed
- Ability to converse with older customers and their families
Seniority level
- Entry level
Employment type
- Part-time
Industries
- Consumer Services
Raunds, England, United Kingdom
Customer Service Agent in Corby employer: Oakhouse Foods
Join our dynamic team in Raunds, where we prioritise exceptional customer service and foster a supportive work culture. As a Customer Service Agent, you'll benefit from flexible part-time hours, opportunities for professional growth, and the chance to make a meaningful impact on our customers' experiences. We value teamwork and encourage collaboration, ensuring that every employee feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Corby
✨Tip Number 1
Get to know the company before your interview! Research their values and customer service approach. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about building relationships over the phone, try role-playing with a friend. Focus on being friendly and professional – it’ll make a huge difference!
✨Tip Number 3
Be ready to share examples from your past experience. Think of times when you’ve gone above and beyond for a customer or solved a tricky problem. This shows you’re not just talk but have the skills to back it up!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows you’re genuinely interested in the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Agent in Corby
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've worked on the phones before. We want to see how you’ve built relationships with customers and handled enquiries, so share some examples!
Be Detail-Oriented:Since attention to detail is key for this role, ensure your application is free from typos and errors. We love a well-organised application that reflects your ability to maintain a customer database accurately.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match our job description. Mention specific responsibilities and skills that align with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Oakhouse Foods
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples that showcase your caring and professional telephone manner.
✨Demonstrate Attention to Detail
Since this role requires logging orders and maintaining a customer database, be prepared to talk about how you ensure accuracy in your work. You might even want to mention any tools or methods you use to stay organised and detail-oriented.
✨Showcase Your Relationship-Building Skills
This job is all about building relationships over the phone. Think of ways you've successfully connected with customers in the past. Share stories that highlight your ability to engage with different types of customers, especially older ones.
✨Be Ready for Role-Playing Scenarios
Interviewers may ask you to role-play a customer interaction. Stay calm and think through your responses. Show them how you would handle inquiries and complaints while maintaining a positive attitude and following company guidelines.
