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- Tasks: Lead a dynamic team, manage schedules, and ensure top-notch customer service.
- Company: Join Oakhill Equine Vets, a supportive veterinary practice in Goosnargh.
- Benefits: Enjoy competitive pay, ongoing training, and wellbeing support in a friendly environment.
- Why this job: Be part of a passionate team making a difference in equine care while developing your leadership skills.
- Qualifications: Supervisory experience, strong communication skills, and a positive attitude are essential.
- Other info: No veterinary experience needed; just bring your leadership skills and enthusiasm!
The predicted salary is between 30000 - 42000 £ per year.
Fantastic opportunity for an enthusiastic and dynamic Customer Services Team Leader to join our equine reception/administration team in Goosnargh, Preston.
The successful candidate will be managing a team of four, looking after 16 vets and their equine clients. They must be a positive and supportive addition to the team with the ability to successfully manage the smooth running of a busy ambulatory and clinical veterinary practice.
No experience of working in a veterinary setting is necessary – team leadership skills are more important!
Main tasks and responsibilities
- Coordinating the team, prioritising and delegating tasks.
- Managing the staff rotas and working the diary efficiently to maximise daily output.
- Training the team, with a focus on continuous development and accuracy of work.
- Maintaining and developing efficient processes and implementing new services.
- Assisting and supporting our clients, ensuring their needs are met in a friendly, professional manner by the reception team.
- Liaising with directors, clinic and on the road vets, and the nursing team.
- Taking telephone calls, managing email communications and processing payments, delivering a high level of customer service throughout each client experience.
- Assisting the veterinary surgeons, wider equine team, and senior management with requests.
- Promotion of the services offered by Oakhill Equine Vets.
The successful candidate must be able to demonstrate and possess supervisory experience, good critical thinking, decision making and problem-solving skills, compassion, a positive attitude, follow-through and excellent communication and team management skills, with the ability to multitask.
Minimum Requirements:
- A self-starter with the ability to motivate a team.
- Microsoft Office with typing skills and administrative knowledge with an eye for detail.
- Able to work well in a fast-paced environment and still maintain a high standard.
- Effective time management skills with the ability to prioritise tasks.
Experience working within a veterinary practice along with basic horse care knowledge allowing an understanding of the importance and prompt communications required in emergency care.
Working hours:
This is a full-time (40 hours per week) position, working within office hours: Monday to Friday, 8am – 6pm.
What do Oakhill offer?
- A competitive salary dependent on skills and experience – to be discussed at interview.
- Ongoing training & professional development.
- Wellbeing support in a friendly environment.
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Team Leader: Equine Reception employer: Oakhill Veterinary Centre
Contact Detail:
Oakhill Veterinary Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader: Equine Reception
✨Tip Number 1
Familiarise yourself with the equine veterinary industry, even if you don't have direct experience. Understanding the basics of horse care and the specific needs of equine clients will help you communicate effectively with your team and clients.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss your approach to motivating team members and ensuring smooth operations in a busy environment.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of scenarios where you've had to make quick decisions under pressure. This will show that you can handle the fast-paced nature of the role and maintain high standards.
✨Tip Number 4
Prepare to discuss your experience with customer service. Since this role involves liaising with clients and ensuring their needs are met, showcasing your ability to provide excellent service will be crucial in making a strong impression.
We think you need these skills to ace Team Leader: Equine Reception
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your team leadership experience and any relevant skills that align with the job description. Emphasise your ability to manage a team, prioritise tasks, and maintain high standards in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your leadership skills can contribute to the smooth running of the equine reception team and mention any relevant experiences that showcase your problem-solving abilities.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with teams or clients in previous positions. This could include managing staff rotas or liaising with different departments.
Highlight Continuous Development: Mention any training or professional development you've undertaken that relates to team management or customer service. This shows your commitment to growth and aligns with the company's focus on continuous development.
How to prepare for a job interview at Oakhill Veterinary Centre
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating and supporting team members.
✨Understand the Role
Familiarise yourself with the specific responsibilities of the Team Leader position at Oakhill Equine Vets. Be ready to discuss how you would coordinate tasks, manage staff rotas, and ensure efficient processes within the equine reception team.
✨Highlight Customer Service Experience
Since the role involves a high level of customer interaction, be prepared to share your experiences in delivering excellent customer service. Discuss how you handle client needs and maintain professionalism in a busy environment.
✨Prepare Questions
Have thoughtful questions ready for the interviewers about the team dynamics, ongoing training opportunities, and the specific challenges faced by the equine reception team. This shows your genuine interest in the role and the company.
