At a Glance
- Tasks: Welcome customers and their pets, book appointments, and provide excellent customer service.
- Company: Join Oakhill Vets, a compassionate team across three branches.
- Benefits: Full-time positions with opportunities for growth and development.
- Other info: Dynamic work environment with a supportive team.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Strong customer service skills and ability to work under pressure.
The predicted salary is between 18900 - 23100 £ per year.
Can you work quickly and calmly under pressure, whilst offering all customers a great experience?
Join the reception team working across all three branches – Kirkham, Fulwood and Goosnargh!
Veterinary Receptionist – 1 Permanent & 1 Temporary Position
Oakhill Vets are looking for two talented and enthusiastic receptionists to join our team working across all three branches – Kirkham, Fulwood and Goosnargh.
One position is permanent and one is temporary.
We’re looking for someone who excels in customer service, and can work quickly and calmly under pressure, whilst offering all customers a great experience.
Main tasks and responsibilities
Deliver an effective, pleasant, and professional first point of contact with Oakhill’s customers.
- Key Tasks
- Welcome customers and their pets for appointments with a compassionate and professional attitude.
- Book appointments for customers who need to see a vet or vet nurse.
- Take payments, register new customers, and answer customers’ questions.
- Answer the telephone, direct calls to the appropriate people and take messages.
- Monitor company inbox and respond to emails.
- Handle medication prepared by the vets and hand to customers.
- Work within your team (and at times alone) to ensure the reception and waiting area are maintained to a high standard.
- Deal with worried or upset clients and connect them to the appropriate help.
- Carry out photocopying, typing of letters, scanning and filing on and offline.
- Complete any other ad-hoc tasks as required (within your capabilities).
The roles are both full time – hours to be discussed at interview.
Please note all candidates must have the right to live and work in the UK and possess a professional level of written and spoken English.
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Veterinary Receptionist in Kirkham employer: Oakhill Veterinary Centre
Oakhill Vets is an exceptional employer that prioritises a supportive and dynamic work environment across its three branches in Kirkham, Fulwood, and Goosnargh. With a strong focus on employee growth and development, we offer comprehensive training and opportunities for advancement, all while fostering a culture of teamwork and compassion. Join us to be part of a dedicated team that values customer service excellence and the well-being of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Kirkham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oakhill Veterinary Centre. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oakhill Veterinary Centre before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Receptionist in Kirkham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oakhill Veterinary Centre:Your cover letter is your chance to shine! Tell us why you want to work at Oakhill Veterinary Centre specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oakhill Veterinary Centre!
How to prepare for a job interview at Oakhill Veterinary Centre
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
