At a Glance
- Tasks: Lead and support a dynamic Property Management team while managing your own portfolio.
- Company: Join a forward-thinking property management company with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and private medical healthcare.
- Other info: Great opportunities for training, development, and career growth.
- Why this job: Step up your career in property management and make a real impact.
- Qualifications: 5+ years in property management and strong leadership skills required.
The predicted salary is between 45000 - 50000 € per year.
Location: Colchester or Ipswich
Hours: Monday – Friday, 9:00am – 5:30pm
Annual Leave: 28 days per annum (including bank holidays), plus your birthday off
Benefits:
- Basic salary of £45,000 - £50,000
- Ongoing training & development
- MacBook laptop
- Pension (3% employer contribution)
- Annual company events
- Hybrid working – up to 2 days working from home per week following successful completion of probation
- Private Medical Healthcare
The Role:
We are seeking an experienced and highly organised Team Leader – Property Management to oversee and support our Property Management team while maintaining responsibility for a personal portfolio of managed properties. This is a hands‑on leadership role, ideal for an established Senior Property Manager ready to take the next step into people leadership. You will be responsible for ensuring the smooth day‑to‑day operation of the department, driving service standards, supporting team development, and ensuring compliance across all managed properties. Based either at our Head Office in Colchester or our Oakheart Ipswich office, you may occasionally be required to travel to other offices within the group for support, training and development.
Key Responsibilities:
- Team Leadership & Performance:
- Lead, coach and support a team of Property Managers
- Conduct regular 1:1s, performance reviews and development meetings
- Provide day‑to‑day guidance on complex tenancy, maintenance and compliance matters
- Monitor team workloads and allocate portfolios effectively
- Ensure service levels, response times and departmental KPIs are consistently achieved
- Support onboarding and training of new team members
- Identify process improvements to enhance efficiency and customer experience
- Act as escalation point for complex complaints, disputes and high‑risk situations
- Promote a positive, collaborative and high‑performance team culture
- Portfolio Management:
- Carrying out pre‑inventories upon successful new lettings listings or following check‑out for re‑let properties
- Providing accurate recommendations to landlords for works required
- Completing inventories for new let properties
- Acting as the main point of contact for all maintenance issues
- Instructing, coordinating and overseeing contractors to ensure works are completed to a high standard
- Approving and raising contractor and repair invoices
- Ensuring properties remain fully compliant with all legal and safety requirements (Gas Safety, EICR, EPC, smoke/CO alarms etc.)
- Booking and conducting routine property visits
- Managing rent arrears processes and communicating updates to landlords and tenants
- Providing financial updates and monitoring maintenance expenditure
- Negotiating annual rent increases and serving relevant notices
- Serving all required legal notices throughout the tenancy lifecycle
- Managing tenancy renewals, periodic tenancies and tenancy terminations
- Conducting check‑outs and negotiating deposit returns/disputes through TDS
- Advising landlords on legislative changes and best practice
- Building strong client relationships to maximise retention
- Maintaining accurate records within the CRM/lettings platform
- Ensuring all communications and actions are consistently logged
- Compliance & Operational Oversight:
- Ensure departmental compliance standards are maintained across all portfolios
- Carry out file audits and spot checks
- Proactively identify risks and elevate where required
- Support implementation of legislative and procedural changes
- Maintain up‑to‑date knowledge of lettings legislation and best practice
What We’re Looking For:
- Minimum 5 years’ residential property management experience
- Strong working knowledge of current lettings legislation and compliance requirements
- Proven ability to manage a demanding property portfolio
- Excellent problem‑solving and organisational skills
- Strong communication and negotiation abilities
- Full UK driving licence and access to a vehicle
- Previous Team Leadership or Senior Property Manager experience
- ARLA qualification (or working towards)
- Experience using property management CRM systems
Apply:
If you’re ready to take the next step in your property management career, we’d love to hear from you.
Team Leader - Property Management in Ipswich employer: Oakheart Property Ltd
Join a dynamic and supportive team as a Team Leader in Property Management, where you will benefit from a competitive salary, generous annual leave, and opportunities for ongoing training and development. With a hybrid working model and a focus on employee well-being, including private medical healthcare and annual company events, our Colchester and Ipswich offices foster a collaborative culture that encourages personal growth and professional excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Property Management in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field. Attend industry events or local meet-ups to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their property management practices and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice your leadership skills! Think of examples from your past roles where you’ve successfully led a team or resolved conflicts. Being able to demonstrate your ability to manage and inspire others will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Leader - Property Management in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Leader role. Highlight your property management experience and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Property Management team. Share specific examples of your achievements and how they relate to the responsibilities in the job description.
Show Off Your Compliance Knowledge:Since compliance is key in this role, make sure to mention your understanding of lettings legislation and any relevant qualifications. We love candidates who are up-to-date with industry standards!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Oakheart Property Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of current lettings legislation and compliance requirements. Being able to discuss these confidently will show that you're not just experienced, but also up-to-date with industry standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached team members or improved performance. This will demonstrate your capability to take on the Team Leader role effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling complex complaints or managing a demanding property portfolio. Practise your responses to these scenarios so you can showcase your problem-solving skills and organisational abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
