At a Glance
- Tasks: Manage a portfolio of properties and ensure compliance with safety standards.
- Company: Join Oakheart Property, a dynamic team transforming lives through property management.
- Benefits: Enjoy 28 days annual leave, hybrid working, and ongoing training.
- Other info: Structured career progression and recognition for your achievements.
- Why this job: Make a real impact in the property industry while developing your career.
- Qualifications: Experience in property management and excellent customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
Annual leave: 28 days per annum, including bank holidays, plus your birthday day off.
On-going training & development.
Macbook laptop.
Pension (3% employer contribution).
Annual company events.
Hybrid working - up to 2 days work from home per week upon successful completion of probationary period.
Key Responsibilities
- Your main office will be in Oakheart Ipswich, Suffolk but you may be expected to travel to alternative offices within the group for training, development and support.
- You will be dealing with all manners of clients ranging all aspects of the property industry.
- Managing a portfolio of Suffolk Properties, carrying out the following duties:
- Carry out pre-inventory upon successful new lettings listing or at completion of a check-out for a relet property.
- Providing accurate information & recommendations to the landlord for works required to bring to standard.
- Complete the inventory for new let properties.
- Act as the main contact for all maintenance issues.
- Instruct, coordinate, and oversee contractors, ensuring works are completed to a high standard.
- Approve and raise invoices for repairs and contractor work.
- Ensure properties remain fully compliant with safety and legal standards (gas, EICR, EPC, alarms, etc.).
- Book and conduct property visits for all managed properties and those let only where they request as an additional paid service.
- Manage rent arrears processes and communicate updates to tenants and landlords.
- Provide financial updates and track maintenance spend where required.
- Liaise and negotiate annual rent increases, ensuring the relevant legal notices are served.
- Ensure all properties meet current statutory requirements and maintain accurate compliance records.
- Serve relevant legal notices throughout tenancies.
- Manage the end of tenancy process with the relevant notices served.
- Conduct a check-out at the end of tenancy.
- Negotiate deposit returns and disputes with the TDS.
- Advise landlords on legislative changes and best practice.
- Deliver excellent customer service to landlords, tenants, and contractors.
- Handle complaints, disputes, and complex queries professionally.
- Build strong relationships with landlords to support long-term retention.
- Escalate non-compliance or risks promptly.
- Maintain accurate records within the CRM/lettings platform.
- Ensure all actions and communications are logged consistently.
Why Join Us
At Oakheart Property, we are committed to transforming lives and communities through our work. We provide a structured pathway for career progression and invest in our people to ensure long-term success. Join a dynamic and ambitious team where your development and achievements are recognised and rewarded.
If you have a passion for property and delivering exceptional customer service, we would love to hear from you.
Senior Property Manager - Ipswich employer: Oakheart Property Ltd
At Oakheart Property, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With benefits such as 28 days of annual leave, hybrid working options, and ongoing training, we empower our team to thrive in their careers while making a meaningful impact in the property industry. Join us in Ipswich, where your contributions are valued, and you can enjoy a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Manager - Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the property industry and let them know you're on the hunt for a Senior Property Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Oakheart Property and understanding their values. Tailor your responses to show how your experience aligns with their mission of transforming lives and communities. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common property management scenarios. This will boost your confidence and help you articulate your skills effectively when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Oakheart Property.
We think you need these skills to ace Senior Property Manager - Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Property Manager role. Highlight your property management experience and any relevant qualifications to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about property management and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your Customer Service Skills:Since delivering excellent customer service is key in this role, make sure to include examples of how you've successfully managed client relationships in the past. We want to see how you handle challenges and build strong connections!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Oakheart Property Ltd
✨Know Your Stuff
Make sure you brush up on property management basics and the specific responsibilities listed in the job description. Familiarise yourself with local regulations and compliance standards, as you'll need to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is key, prepare examples of how you've handled client relationships in the past. Think about times when you resolved disputes or managed complaints effectively, as these will highlight your ability to build strong relationships.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like managing maintenance issues or negotiating rent increases. Practise your responses to these scenarios so you can showcase your problem-solving skills and decision-making process.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
