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- Tasks: Manage customer calls and provide support outside branch hours.
- Company: Join Oakheart Property, a modern estate agency transforming lives in Essex.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Be part of a team dedicated to exceptional service and community impact.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Working hours are Saturday 9-5 and Sunday 10-2.
The predicted salary is between 28800 - 43200 £ per year.
Company Overview: Oakheart Property is a leading estate agency with a modern approach to property sales, combined with traditional values. Originally based in Colchester, Essex, we have expanded rapidly and now operate branches in Chelmsford, Mersea, Sudbury, and Bury St Edmunds. We are renowned for our exceptional customer experience and commitment to transforming lives and communities through our work.
Role Overview: As a Customer Experience Agent, you will be responsible for managing phone calls outside of branch hours and handling overflow calls when branches are busy. This role is crucial in ensuring that our clients receive timely assistance and support, reinforcing Oakheart Property's reputation for outstanding service.
Key Responsibilities:
- Handle Incoming Calls: Manage customer inquiries outside of regular branch hours and during peak times.
- Provide Information: Offer accurate information regarding property listings, services, and processes to clients.
- Resolve Issues: Address customer concerns promptly and effectively, escalating issues when necessary.
- Maintain Records: Keep detailed records of customer interactions and follow up as needed.
- Collaborate with Teams: Work closely with branch teams to ensure seamless communication and service delivery.
Qualifications and Skills:
- Previous experience in customer service.
- Previous experience in the property industry.
- Strong communication skills, both verbal and written.
- Ability to multitask and manage time effectively.
- Proficient in using phone systems and basic computer applications.
- A proactive approach to problem-solving.
Working Hours: Saturday 9-5 and Sunday 10-2
Why Join Us: At Oakheart Property, we are committed to transforming lives and communities through our work. We offer a supportive and dynamic work environment where every team member contributes to our success and growth. Join us in our mission to exceed client expectations and foster strong community ties.
If you have a passion for property and delivering exceptional customer service, we would love to hear from you. Send your CV to [emailprotected]
Customer Experience Agent - Colchester, Essex employer: Oakheart Property Ltd
Contact Detail:
Oakheart Property Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent - Colchester, Essex
✨Tip Number 1
Familiarise yourself with Oakheart Property's values and mission. Understanding their commitment to transforming lives and communities will help you align your responses during any interviews, showcasing your passion for customer service in the property industry.
✨Tip Number 2
Brush up on your knowledge of the local property market in Colchester and surrounding areas. Being able to discuss current trends or recent developments will demonstrate your enthusiasm and readiness to engage with clients effectively.
✨Tip Number 3
Prepare to discuss specific examples from your previous customer service roles. Highlight situations where you successfully resolved issues or provided exceptional service, as this will illustrate your capability to handle the responsibilities of a Customer Experience Agent.
✨Tip Number 4
Network with current or former employees of Oakheart Property if possible. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a candidate, helping you tailor your approach.
We think you need these skills to ace Customer Experience Agent - Colchester, Essex
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Oakheart Property's values and mission. Highlight your understanding of their commitment to exceptional customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and the property industry. Use specific examples that demonstrate your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property and customer service. Mention how your skills align with the responsibilities of a Customer Experience Agent and why you want to join Oakheart Property.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Oakheart Property Ltd
✨Know the Company
Familiarise yourself with Oakheart Property's values and mission. Understanding their commitment to exceptional customer experience will help you align your answers with their expectations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Be ready to discuss how you've effectively resolved issues and provided support, as this is crucial for the Customer Experience Agent role.
✨Demonstrate Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly. You might be asked to handle a mock call, so be prepared to showcase your verbal skills and ability to provide accurate information.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand how you can contribute to the team and enhance customer experiences.
