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- Tasks: Lead a team to manage customer calls and generate new business opportunities.
- Company: Join Oakheart Property, a modern estate agency with traditional values.
- Benefits: Competitive salary, performance bonuses, and professional development opportunities.
- Why this job: Make a real impact by transforming lives and communities through exceptional service.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Supportive team environment focused on growth and success.
The predicted salary is between 30000 - 42000 £ per year.
Company Overview: Oakheart Property is a leading estate agency with a modern approach to property sales, combined with traditional values. Originally based in Colchester, Essex, we have expanded rapidly and now operate branches in Chelmsford, Mersea, Sudbury, Ipswich, and Bury St Edmunds. We are renowned for our exceptional customer experience and commitment to transforming lives and communities through our work.
Role Overview: As a Customer Experience Team Leader, you will be responsible for managing phone calls outside of branch hours and handling overflow calls when branches are busy and generating New Business. This role is crucial in ensuring that our clients receive timely assistance and support, reinforcing Oakheart Property's reputation for outstanding service.
Key Responsibilities
- Handle Incoming Calls: Manage customer inquiries during peak times and out of branch hours at weekends.
- Generating New Business: Supporting business growth by identifying and generating new business opportunities through exceptional customer engagement.
- Provide Information: Offer accurate information regarding property listings, services, and processes to clients.
- Resolve Issues: Address customer concerns promptly and effectively, escalating issues when necessary.
- Maintain Records: Keep detailed records of customer interactions and follow up as needed.
- Collaborate with Teams: Work closely with branch teams to ensure seamless communication and service delivery.
Qualifications and Skills
- Previous experience in customer service.
- Previous experience in the property industry.
- Strong communication skills, both verbal and written.
- Ability to multitask and manage time effectively.
- Proficient in using phone systems and basic computer applications.
- A proactive approach to problem-solving.
Working Hours
Monday - Friday 8.30am - 5.30pm. Saturday 9am - 5pm and Sundays 10am - 2pm. 5 day working rota.
Why Join Us
At Oakheart Property, we are committed to transforming lives and communities through our work. We offer a supportive and dynamic work environment where every team member contributes to our success and growth. Join us in our mission to exceed client expectations and foster strong community ties. If you have a passion for property and delivering exceptional customer service, we would love to hear from you.
Customer Experience Team Leader in Colchester employer: Oakheart Property Ltd
Contact Detail:
Oakheart Property Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Leader in Colchester
✨Tip Number 1
Get to know the company inside out! Research Oakheart Property's values, recent projects, and community involvement. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, make sure you're comfortable speaking clearly and confidently. Role-play with a friend or family member to get used to answering common customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local property events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to join the Oakheart team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Team Leader in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Team Leader role. Highlight any previous customer service experience and your ability to handle calls effectively, as this is key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for property and exceptional customer service. Let us know why you want to join Oakheart Property and how you can contribute to our mission.
Showcase Your Communication Skills: Since strong communication is vital for this role, make sure your written application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Oakheart Property Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with Oakheart Property’s values and services. Research their approach to customer experience and think about how your previous experience aligns with their mission. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Communication Skills
As a Customer Experience Team Leader, strong communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Practise articulating these experiences clearly, as this will demonstrate your ability to engage with clients and collaborate with teams.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve tackled challenges in customer service. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your proactive approach to problem-solving, which is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, how success is measured in the role, or what opportunities for professional development exist. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
