Job Title: Customer Experience Team Leader
Location: Head Office, Colchester, Essex
Position: Full Time (Including Weekends)
Company Overview
Oakheart Property is a leading estate agency with a modern approach to property sales, combined with traditional values. Originally based in Colchester, Essex, we have expanded rapidly and now operate branches in Chelmsford, Mersea, Sudbury, Ipswich, and Bury St Edmunds. We are renowned for our exceptional customer experience and commitment to transforming lives and communities through our work.
Role Overview
As a Customer Experience Team Leader, you will be responsible for managing phone calls outside of branch hours and handling overflow calls when branches are busy and generating New Business. This role is crucial in ensuring that our clients receive timely assistance and support, reinforcing Oakheart Property's reputation for outstanding service.
Key Responsibilities
- Handle Incoming Calls: Manage customer inquiries during peak times and out of branch hours at weekends.
- Generating New Business: Supporting business growth by identifying and generating new business opportunities through exceptional customer engagement.
- Provide Information: Offer accurate information regarding property listings, services, and processes to clients.
- Resolve Issues: Address customer concerns promptly and effectively, escalating issues when necessary.
- Maintain Records: Keep detailed records of customer interactions and follow up as needed.
- Collaborate with Teams: Work closely with branch teams to ensure seamless communication and service delivery.
Qualifications And Skills
- Previous experience in customer service.
- Previous experience in the property industry.
- Proven track record of converting new business as an experienced lister within the estate agency sector.
- Strong communication skills, both verbal and written.
- Ability to multitask and manage time effectively.
- Proficient in using phone systems and basic computer applications.
- A proactive approach to problem-solving.
Benefits
- Competitive salary with performance‑based bonuses.
- Opportunities for professional development within the company.
- Supportive team environment focused on growth and success.
Working Hours
- Monday - Friday 8.30am - 5.30pm. Saturday 9am - 5pm and Sundays 10am - 2pm. 5 day working rota.
Why Join Us
At Oakheart Property, we are committed to transforming lives and communities through our work. We offer a supportive and dynamic work environment where every team member contributes to our success and growth. Join us in our mission to exceed client expectations and foster strong community ties.
Customer Experience Team Leader in Colchester employer: Oakheart™️
Oakheart Property is an exceptional employer that values its employees by offering a hybrid working model, ensuring a healthy work-life balance. With a focus on professional development, team collaboration, and a competitive commission structure, employees are empowered to thrive in their roles while enjoying the vibrant community of Colchester.
