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- Tasks: Welcome visitors and provide support at Oakhaven Hospice's reception desks.
- Company: Oakhaven Hospice, a compassionate care provider.
- Benefits: Gain practical training, support from the team, and valuable experience.
- Other info: Flexible volunteering hours with opportunities for personal growth.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Great communication skills, empathy, and a willingness to help.
There are two reception desks at Oakhaven Hospice, one in the Day Hospice and the other in the Inpatient Unit. Both involve meeting and greeting visitors, families, deliveries, healthcare professionals and anybody who comes to our doors. There is also the telephone to answer and queries to solve. As front of house, it is a key volunteer role in support of Oakhaven.
Where you will be based: Hospice
Why we want you: We are looking for people with great communication skills, along with empathy, kindness and compassion to join our team of volunteer receptionists in the Inpatient Unit.
What you will be doing:
- Welcoming patients, families and all visitors to the Hospice
- Answering the telephone and dealing with all callers in a helpful and efficient way
- Accurately recording messages and passing on to the correct person or department
- Accepting and signing for deliveries
- Dealing with donations of money or items and the return of equipment
The skills you need:
- Compassion and kindness with everybody, remembering that this may be a difficult time in their life
- Aware of boundaries and how to respect them
- Flexible and willing to undertake appropriate additional tasks if needed
What’s in it for you:
- Practical training with an experienced volunteer
- Appropriate mandatory classroom based training and online modules
- Support from the Volunteer Service team
We are committed to protecting and keeping you safe. Therefore, we have a comprehensive selection, checking and ongoing management process in place. A Disclosure and Barring check may be necessary for this role, which we will carry out. All mandatory training must be completed, and our policies and procedures complied with.
When you can volunteer:
Morning, Afternoon, Evening, Night
IPU Reception Volunteer in Pennington employer: Oakhaven Care Ltd
Contact Detail:
Oakhaven Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IPU Reception Volunteer in Pennington
✨Tip Number 1
Get to know the organisation! Research Oakhaven Hospice and understand their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be meeting and greeting visitors, families, and healthcare professionals, role-play scenarios with friends or family to boost your confidence in handling different situations.
✨Tip Number 3
Be ready to showcase your empathy and kindness during any interviews or meet-ups. Share personal stories or experiences that highlight your compassionate nature, as this is key for the IPU Reception Volunteer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to engage with us directly.
We think you need these skills to ace IPU Reception Volunteer in Pennington
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your empathy and kindness shine through. Share any experiences that highlight your ability to support others, especially in challenging situations. We want to see how you connect with people!
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate straightforward communication, just like you'll be using at the reception desk!
Highlight Your Communication Skills: Since this role involves meeting and greeting visitors, emphasise your communication skills in your application. Mention any relevant experience where you've successfully interacted with diverse groups of people.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're tech-savvy!
How to prepare for a job interview at Oakhaven Care Ltd
✨Show Your Compassion
In this role, empathy and kindness are key. During the interview, share personal experiences where you've demonstrated these qualities, especially in challenging situations. This will help the interviewers see how you can connect with visitors during difficult times.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of the IPU Reception Volunteer. Be ready to discuss how you would handle specific scenarios, like dealing with a distressed visitor or managing multiple phone calls. This shows that you're proactive and understand the importance of the role.
✨Practice Active Listening
Communication is crucial for this position. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your ability to listen carefully and respond appropriately, which is vital when dealing with visitors and callers.
✨Ask Thoughtful Questions
Prepare some questions about the team dynamics and training opportunities. This not only shows your interest in the role but also helps you gauge if the environment aligns with your values. It’s a great way to demonstrate that you’re serious about contributing positively to the hospice.