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- Tasks: Welcome visitors and provide support at Oakhaven Hospice's reception desks.
- Company: Oakhaven Hospice, a compassionate care provider.
- Benefits: Gain practical training, support from the team, and valuable experience.
- Other info: Flexible volunteering hours with opportunities for personal growth.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Great communication skills, empathy, and a willingness to help.
There are two reception desks at Oakhaven Hospice, one in the Day Hospice and the other in the Inpatient Unit. Both involve meeting and greeting visitors, families, deliveries, healthcare professionals and anybody who comes to our doors. There's also the telephone to answer and queries to solve. As front of house, it's a key volunteer role in support of Oakhaven.
Where you will be based: Hospice
Why we want you: We are looking for people with great communication skills, along with empathy, kindness and compassion to join our team of volunteer receptionists in the Inpatient Unit.
What you will be doing:
- Welcoming patients, families and all visitors to the Hospice
- Answering the telephone and dealing with all callers in a helpful and efficient way
- Accurately recording messages and passing on to the correct person or department
- Accepting and signing for deliveries
- Dealing with donations of money or items and the return of equipment
The skills you need:
- Compassion and kindness with everybody, remembering that this may be a difficult time in their life
- Aware of boundaries and how to respect them
- Flexible and willing to undertake appropriate additional tasks if needed
What's in it for you:
- Practical training with an experienced volunteer
- Appropriate mandatory classroom based training and online modules
- Support from the Volunteer Service team
We are committed to protecting and keeping you safe. Therefore, we have a comprehensive selection, checking and ongoing management process in place. A Disclosure and Barring check may be necessary for this role, which we will carry out. All mandatory training must be completed, and our policies and procedures complied with.
When you can volunteer: Morning, Afternoon, Evening, Night
IPU Reception Volunteer in Hampshire employer: Oakhaven Care Ltd
Contact Detail:
Oakhaven Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IPU Reception Volunteer in Hampshire
✨Tip Number 1
Get to know the organisation! Research Oakhaven Hospice and understand their values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be meeting and greeting visitors, families, and healthcare professionals, role-play scenarios with friends or family. This will boost your confidence and help you handle various situations with empathy and kindness.
✨Tip Number 3
Be flexible and open-minded! The role may involve unexpected tasks, so showing your willingness to adapt will make you stand out. Highlight this quality during any conversations or interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and ready to engage with the digital side of volunteering.
We think you need these skills to ace IPU Reception Volunteer in Hampshire
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your empathy and kindness shine through. Share any experiences where you've helped others, especially in challenging situations, as this role is all about supporting those who may be going through tough times.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We want to see your communication skills in action, so keep it simple and effective!
Highlight Relevant Experience: If you've had any previous roles that involved customer service or working with vulnerable people, make sure to mention them! This will show us that you understand the importance of being a welcoming presence at the hospice.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at Oakhaven Care Ltd
✨Show Your Compassion
During the interview, make sure to highlight your empathy and kindness. Share specific examples of how you've supported others in difficult situations, as this role requires a compassionate approach to visitors and patients.
✨Practice Active Listening
Demonstrate your communication skills by practising active listening. When asked questions, take a moment to fully understand before responding. This shows that you value what the interviewer is saying and can translate well into your role at the reception desk.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of the IPU Reception Volunteer. Be prepared to discuss how you would handle various scenarios, such as dealing with queries or managing deliveries. This will show your enthusiasm and readiness for the position.
✨Ask Thoughtful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the training process or how the team supports each other. This not only shows your interest but also helps you gauge if the role is the right fit for you.