At a Glance
- Tasks: Provide top-notch technical support and solve IT issues for clients.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, company car, gym access, and more!
- Other info: Be part of a collaborative environment with growth opportunities.
- Why this job: Make a real difference by helping clients with their tech challenges.
- Qualifications: 1 year of IT support experience and strong problem-solving skills.
The predicted salary is between 25200 - 26500 £ per year.
We are seeking a dedicated and knowledgeable Technical Support Engineer to join our dynamic team. The ideal candidate will possess a strong background in IT support and computer networking, with a passion for solving technical issues and providing exceptional customer service. This role is pivotal in ensuring that our clients receive timely and effective support for their technical needs.
The IT Support Engineer is a varied and challenging role. You will be visiting customers on both a scheduled and ad‑hoc basis to maintain systems and provide high quality IT support. You may also have regular opportunities to make valuable contributions to the delivery of IT projects. You must be a positive, friendly, and sociable team player to join our incredible team – a “can do” attitude and sincere passion to deliver high‑quality work are critical to success!
Duties- Provide first‑line support for technical issues related to LAN, operating systems, and software troubleshooting.
- Assist users with desktop support, including hardware and software inquiries.
- Diagnose and resolve technical problems through effective troubleshooting techniques.
- Utilise Remedy for tracking and managing support tickets efficiently.
- Collaborate with team members to elevate complex issues when necessary.
- Maintain documentation of technical procedures and solutions to enhance knowledge sharing within the team.
- Stay updated on the latest technologies and industry trends to provide informed support.
- At least 1 year proven experience in IT support or a similar role, demonstrating proficiency in computer networking and operating systems.
- Active Directory and Microsoft 365 administration/support.
- Strong understanding of desktop support principles, computer hardware, networks and infrastructure.
- Excellent problem‑solving skills with the ability to work under pressure.
- The candidate must be able to drive.
- Troubleshooting and supporting modern desktop environments (Windows 10/Windows 11/macOS).
- Exceptional communication skills, both verbal and written, to effectively assist clients with varying levels of technical knowledge.
- A proactive approach to learning new technologies and improving existing processes.
- Polite, confident and effective communicator.
- Sincere passion for exceptional customer service.
- Excellent time management and priority determination skills.
- Maintaining a high standard of work and professionalism.
- Team player – Going The Extra Mile (GTEM), providing feedback and supporting colleagues.
- Enhanced DBS check (conducted by the company and must remain clean).
- Experience working within Education.
Join us as we strive to deliver outstanding technical support solutions while fostering an environment of growth and collaboration.
Job TypeFull‑time
Pay£25,200.00-£26,500.00 per year
Benefits- Company car
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On‑site gym
- On‑site parking
Monday to Friday
Application question(s)How far are you located from Chippenham, Wiltshire?
Licence/CreditificationFull UK Manual Car Driving Licence? (required)
Work authorisationUnited Kingdom (required)
Work LocationIn person
Technical Support Engineer employer: Oakford
Join our vibrant team as a Technical Support Engineer in Chippenham, where we prioritise employee growth and collaboration. With benefits like a company car, on-site gym, and regular company events, we foster a supportive work culture that values exceptional customer service and teamwork. This role not only offers the chance to tackle diverse technical challenges but also encourages continuous learning and development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can chat with potential employers and other tech enthusiasts. Don’t be shy – share your passion for IT support and make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a demo or a mini-project that showcases your troubleshooting abilities. This hands-on approach can really impress hiring managers and give them a taste of what you can do.
✨Tip Number 3
Be proactive in your job search! Reach out directly to companies you admire, even if they don’t have open positions. A friendly email expressing your interest can sometimes lead to unexpected opportunities.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to join our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let us see your enthusiasm for technology and problem-solving. Share specific examples of how you've tackled technical issues in the past – we love hearing about your experiences!
Tailor Your CV:Make sure your CV highlights relevant experience in IT support and computer networking. Use keywords from the job description to show that you understand what we're looking for. This helps us see how you fit into our team!
Be Clear and Concise:In your cover letter, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on how your skills can benefit our clients. Remember, effective communication is key in this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Oakford
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of LAN, operating systems, and troubleshooting techniques. Be ready to discuss specific technical issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional support, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you adapt your approach based on the client's technical knowledge.
✨Familiarise Yourself with Remedy
If you have experience with ticketing systems like Remedy, be prepared to talk about it. If not, do a bit of research on how it works and be ready to explain how you would manage support tickets efficiently.
✨Demonstrate Your Team Spirit
This role requires collaboration, so think of times when you've worked well in a team. Be ready to share how you support colleagues and contribute to group projects, showcasing your 'can do' attitude and passion for teamwork.
