At a Glance
- Tasks: Provide top-notch technical support and solve IT issues for clients.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, company car, gym access, and more perks.
- Other info: Great opportunities for growth in a collaborative environment.
- Why this job: Make a real difference by helping clients with their tech challenges.
- Qualifications: 1 year of IT support experience and strong problem-solving skills.
The predicted salary is between 25200 - 26500 £ per year.
We are seeking a dedicated and knowledgeable Technical Support Engineer to join our dynamic team. The ideal candidate will possess a strong background in IT support and computer networking, with a passion for solving technical issues and providing exceptional customer service. This role is pivotal in ensuring that our clients receive timely and effective support for their technical needs.
The IT Support Engineer is a varied and challenging role. You will be visiting customers on both a scheduled and ad‑hoc basis to maintain systems and provide high quality IT support. You may also have regular opportunities to make valuable contributions to the delivery of IT projects. You must be a positive, friendly, and sociable team player to join our incredible team – a “can do” attitude and sincere passion to deliver high‑quality work are critical to success!
Duties:- Provide first‑line support for technical issues related to LAN, operating systems, and software troubleshooting.
- Assist users with desktop support, including hardware and software inquiries.
- Diagnose and resolve technical problems through effective troubleshooting techniques.
- Utilise Remedy for tracking and managing support tickets efficiently.
- Collaborate with team members to elevate complex issues when necessary.
- Maintain documentation of technical procedures and solutions to enhance knowledge sharing within the team.
- Stay updated on the latest technologies and industry trends to provide informed support.
- At least 1 year proven experience in IT support or a similar role, demonstrating proficiency in computer networking and operating systems.
- Active Directory and Microsoft 365 administration/support.
- Strong understanding of desktop support principles, computer hardware, networks and infrastructure.
- Excellent problem‑solving skills with the ability to work under pressure.
- The candidate must be able to drive.
- Troubleshooting and supporting modern desktop environments (Windows 10/Windows 11/macOS).
- Exceptional communication skills, both verbal and written, to effectively assist clients with varying levels of technical knowledge.
- A proactive approach to learning new technologies and improving existing processes.
- Polite, confident and effective communicator.
- Sincere passion for exceptional customer service.
- Excellent time management and priority determination skills.
- Maintaining a high standard of work and professionalism.
- Team player – Going The Extra Mile (GTEM), providing feedback and supporting colleagues.
- Enhanced DBS check (conducted by the company and must remain clean).
- Experience working within Education.
Join us as we strive to deliver outstanding technical support solutions while fostering an environment of growth and collaboration.
Job Type: Full‑timePay: £25,200.00-£26,500.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On‑site gym
- On‑site parking
Application question(s): How far are you located from Chippenham, Wiltshire?
Licence/Creditification: Full UK Manual Car Driving Licence? (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Technical Support Engineer in Chippenham employer: Oakford
Join our vibrant team as a Technical Support Engineer in Chippenham, where we prioritise employee growth and collaboration. With a strong focus on exceptional customer service, we offer a supportive work culture that includes benefits like a company car, on-site gym, and opportunities for professional development. Our commitment to fostering a positive environment ensures that you will thrive while making meaningful contributions to our clients' technical needs.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Chippenham
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can chat with potential employers and other tech enthusiasts. Don’t be shy – share your passion for IT support and make those connections!
✨Tip Number 2
Show off your skills in real-time! Consider setting up a demo or a mini-project that showcases your troubleshooting abilities. This hands-on approach can really impress hiring managers and give them a taste of what you can do.
✨Tip Number 3
Be proactive! If you see a company you love, reach out directly even if they’re not advertising a position. A friendly email expressing your interest and sharing your relevant experience can open doors we didn’t even know were there.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our incredible team!
We think you need these skills to ace Technical Support Engineer in Chippenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and skills that match the job description. We want to see how your background in computer networking and troubleshooting shines through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Share your passion for customer service and problem-solving, and let us know why you’re excited about joining our team.
Showcase Your Technical Skills:Be specific about your technical skills, especially with tools like Active Directory and Microsoft 365. We love seeing candidates who can demonstrate their knowledge of desktop support and troubleshooting techniques.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oakford
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of LAN, operating systems, and troubleshooting techniques. Be ready to discuss specific technical issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional support, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you adapt your approach based on the client's technical knowledge.
✨Familiarise Yourself with Remedy
If you have experience with ticketing systems like Remedy, be prepared to talk about it. If not, do a bit of research on how it works and its importance in managing support tickets efficiently. This shows you're proactive and ready to hit the ground running.
✨Emphasise Teamwork and Collaboration
This role requires a team player attitude, so think of times when you've collaborated with colleagues to solve complex issues. Share how you contribute to a positive team environment and support your peers, as this aligns perfectly with their company culture.
