At a Glance
- Tasks: Provide top-notch IT support and solve technical issues for clients on-site.
- Company: Join a dynamic team dedicated to exceptional customer service in tech support.
- Benefits: Enjoy a competitive salary, company car, gym access, and great team events.
- Other info: Be part of a collaborative environment with opportunities for growth.
- Why this job: Make a real impact by helping clients with their tech needs every day.
- Qualifications: 1 year of IT support experience and strong problem-solving skills required.
The predicted salary is between 25200 - 26500 £ per year.
We are seeking a dedicated and knowledgeable Technical Support Engineer to join our dynamic team. The ideal candidate will possess a strong background in IT support and computer networking, with a passion for solving technical issues and providing exceptional customer service. This role is pivotal in ensuring that our clients receive timely and effective support for their technical needs. The IT Support Engineer is a varied and challenging role. You will be visiting customers on both a scheduled and ad‑hoc basis to maintain systems and provide high quality IT support. You may also have regular opportunities to make valuable contributions to the delivery of IT projects. You must be a positive, friendly, and sociable team player to join our incredible team – a “can do” attitude and sincere passion to deliver high‑quality work are critical to success!
Duties
- Provide first‑line support for technical issues related to LAN, operating systems, and software troubleshooting.
- Assist users with desktop support, including hardware and software inquiries.
- Diagnose and resolve technical problems through effective troubleshooting techniques.
- Utilise Remedy for tracking and managing support tickets efficiently.
- Collaborate with team members to elevate complex issues when necessary.
- Maintain documentation of technical procedures and solutions to enhance knowledge sharing within the team.
- Stay updated on the latest technologies and industry trends to provide informed support.
Experience
- At least 1 year proven experience in IT support or a similar role, demonstrating proficiency in computer networking and operating systems.
- Active Directory and Microsoft 365 administration/support.
- Strong understanding of desktop support principles, computer hardware, networks and infrastructure.
- Excellent problem‑solving skills with the ability to work under pressure.
- The candidate must be able to drive.
- Troubleshooting and supporting modern desktop environments (Windows 10/Windows 11/macOS).
- Exceptional communication skills, both verbal and written, to effectively assist clients with varying levels of technical knowledge.
- A proactive approach to learning new technologies and improving existing processes.
- Polite, confident and effective communicator.
- Sincere passion for exceptional customer service.
- Excellent time management and priority determination skills.
- Maintaining a high standard of work and professionalism.
- Team player – Going The Extra Mile (GTEM), providing feedback and supporting colleagues.
- Enhanced DBS check (conducted by the company and must remain clean).
Desirable (but not essential) experience
- Experience working within Education.
Join us as we strive to deliver outstanding technical support solutions while fostering an environment of growth and collaboration.
Job Type: Full‑time
Pay: £25,200.00-£26,500.00 per year
Benefits: Company car, Company events, Company pension, Cycle to work scheme, Discounted or free food, Employee discount, Free parking, On‑site gym, On‑site parking
Schedule: Monday to Friday
Application question(s): How far are you located from Chippenham, Wiltshire?
Licence/Creditification: Full UK Manual Car Driving Licence? (required)
Work authorisation: United Kingdom (required)
Work Location: In person
On-Site IT Support Engineer — Networking & Desktop Expertise in Chippenham employer: Oakford
Join our vibrant team as an On-Site IT Support Engineer in Chippenham, where we prioritise employee growth and a collaborative work culture. With benefits like a company car, on-site gym, and regular team events, we ensure our staff feel valued and supported while delivering exceptional technical solutions. This role not only offers the chance to enhance your skills in a dynamic environment but also allows you to make meaningful contributions to our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site IT Support Engineer — Networking & Desktop Expertise in Chippenham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT support field. Attend local tech meetups or industry events to meet potential employers and showcase your skills. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Don’t underestimate the power of a good LinkedIn profile. Make sure it’s up-to-date and highlights your IT support experience. Engage with posts related to your field and join relevant groups to increase your visibility. We can help you polish that profile if you need a hand!
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios you might face as an IT Support Engineer. Practice explaining your troubleshooting process clearly and confidently. We’ve got resources to help you ace those tricky questions!
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of standing out. Plus, we love seeing candidates who are genuinely interested in joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace On-Site IT Support Engineer — Networking & Desktop Expertise in Chippenham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for IT support shine through! We want to see that you genuinely care about helping others and solving technical issues. A positive attitude can really make your application stand out.
Tailor Your CV:Make sure your CV is tailored to the role of On-Site IT Support Engineer. Highlight your experience with LAN, desktop support, and any relevant troubleshooting skills. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our incredible team at StudySmarter!
How to prepare for a job interview at Oakford
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of LAN, operating systems, and desktop support principles. Be ready to discuss your experience with troubleshooting techniques and how you've resolved technical issues in the past. This will show that you're not just familiar with the concepts but can apply them effectively.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and your ability to assist users with varying levels of technical knowledge.
✨Familiarise Yourself with Remedy
If you have experience using ticketing systems like Remedy, be sure to mention it. If not, do a bit of research on how it works and be prepared to discuss how you would manage support tickets efficiently. This shows your proactive approach to learning new technologies.
✨Demonstrate Your Team Spirit
This role requires a positive, friendly attitude and a willingness to collaborate. Think of examples where you've worked as part of a team to solve problems or improve processes. Highlighting your ability to support colleagues and contribute to a positive work environment will make you stand out.
