At a Glance
- Tasks: Lead front-of-house operations and ensure a seamless patient experience.
- Company: Join Oakfield Dental, a modern practice focused on exceptional patient care.
- Benefits: Competitive salary, bonuses, training, and social events await you.
- Other info: Enjoy a fully digitalised workplace with excellent career growth opportunities.
- Why this job: Combine leadership with clinical skills in a dynamic dental environment.
- Qualifications: GDC registration and experience in dental reception or TCO roles required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At Oakfield Dental we pride ourselves on delivering exceptional dental care in a modern, welcoming, and patient-focused environment. We offer a wide range of treatments, from general and routine family dentistry to advanced specialist care. We are looking for a dynamic, empathetic, and highly organized individual to take on a key leadership position within our practice as our Treatment Coordinator & Front-of-House Lead. This is a prominent front-facing role with a secondary requirement to provide dental nursing cover only as and when necessary.
The Role
This is a varied, fast-paced role where your primary focus will be leading our front-of-house operations and driving our routine patient journeys. Working collaboratively alongside our existing Senior Treatment Coordinator (who manages our advanced specialist treatments), you will take ownership of routine, restorative, and general care consultations. While this is primarily a front-of-house and coordination role, you will also utilize your clinical background to step into the surgery to provide dental nursing cover during staff holidays, sickness, or peak times.
Key Responsibilities:
- As Treatment Coordinator (Routine Care): Work alongside our Specialist TCO to ensure all patients receive a seamless, world-class experience. Hold consultations with patients requiring routine, restorative, or general dental work (e.g., crowns, bridges, fillings, whitening) to discuss their plans, options, and costs. Discuss and arrange patient finance options and track routine treatment uptake.
- As Front-of-House Lead: Take a leading role on the reception desk, ensuring a warm, premium welcome for all patients. Oversee the appointment book, maximize scheduling efficiency, and handle patient enquiries via phone and email. Lead by example to ensure seamless communication between the front desk and the clinical team.
- As an Ad-Hoc Dental Nurse (Secondary Duty): Provide high-quality chairside assistance and cross-infection control only as and when required to cover emergencies, sickness, or annual leave.
About You
We are looking for a confident, articulate professional who thrives on front-of-house leadership and building patient relationships, but possesses the clinical qualifications to support the team in the surgery when needed.
Essential Criteria:
- Valid GDC Registration as a Dental Nurse (required for ad-hoc cover).
- Strong leadership qualities with a warm, professional, and welcoming manner.
- Previous experience in a dental reception, front-of-house, or TCO environment.
- Strong IT skills (experience with dental software SOE/Exact).
- Outstanding multitasking skills—comfortable leading the front desk with the flexibility to step into surgery when necessary.
What We Offer
We believe in rewarding our team for their hard work and dedication. In return for your skills, we offer:
- Competitive Salary with a performance-related bonus structure.
- GDC & Indemnity fees covered annually.
- Comprehensive Training and mentorship from our experienced Specialist TCO.
- Modern, fully digitalized working environment.
- Company pension scheme and funded CPD opportunities.
- Regular team social events.
How to Apply
If you are a GDC-registered professional looking to transition into a front-of-house leadership and TCO career while keeping your clinical skills active, we want to hear from you! To apply please submit your CV along with a brief cover letter.
Treatment Coordinator and Front of House Lead (with Ad-Hoc Dental Nursing) employer: Oakfield Dental Practice
At Oakfield Dental, we are committed to fostering a supportive and dynamic work environment where our team members can thrive. As a Treatment Coordinator and Front of House Lead, you will benefit from competitive salaries, comprehensive training, and a strong emphasis on employee growth, all within a modern, patient-focused practice. Our culture promotes collaboration and excellence, ensuring that you not only lead our front-of-house operations but also have the opportunity to maintain your clinical skills in a rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Treatment Coordinator and Front of House Lead (with Ad-Hoc Dental Nursing)
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Oakfield Dental. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to front-of-house roles and dental nursing. Think about your past experiences and how they relate to the responsibilities of the Treatment Coordinator position. We want you to shine!
✨Tip Number 3
Show off your personality! During the interview, let your warm and welcoming nature come through. Remember, this role is all about building relationships with patients, so don’t be afraid to showcase your empathy and leadership skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Treatment Coordinator and Front of House Lead (with Ad-Hoc Dental Nursing)
Some tips for your application 🫡
Craft a Personalised Cover Letter:When writing your cover letter, make sure to tailor it specifically to the Treatment Coordinator and Front of House Lead role. Highlight your relevant experience in dental reception and leadership, and don’t forget to mention your passion for providing exceptional patient care!
Show Off Your Multitasking Skills:In your CV, emphasise your ability to juggle multiple tasks effectively. Since this role requires you to manage front-of-house operations while being ready to step into the surgery, showcasing your multitasking prowess will definitely catch our eye.
Highlight Your IT Proficiency:Make sure to mention your experience with dental software like SOE or Exact in your application. We love tech-savvy candidates who can hit the ground running and help us maintain our modern, digitalised environment.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your CV and cover letter, and it shows you’re keen on joining our team at Oakfield Dental!
How to prepare for a job interview at Oakfield Dental Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Treatment Coordinator and Front of House Lead. Familiarise yourself with the types of treatments offered at Oakfield Dental and think about how your previous experience aligns with their patient-focused approach.
✨Showcase Your Leadership Skills
This role requires strong leadership qualities, so be prepared to discuss specific examples from your past where you've successfully led a team or improved front-of-house operations. Highlight your ability to create a warm and welcoming environment for patients.
✨Demonstrate Your Clinical Knowledge
Since you'll also be stepping into the surgery as an ad-hoc dental nurse, brush up on your clinical skills and be ready to discuss your experience in dental nursing. This will show that you’re not only a great leader but also have the necessary clinical background.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice's culture, team dynamics, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
