Oak View Group
About the Venue
OVG’s partnership with Stoke City Football Club marks a major step in enhancing the fan experience at the bet365 Stadium, with a clear focus on improving every aspect of matchday hospitality.
Through a transformation of food and beverage outlets, OVG is working closely with the club to introduce new menu options, reduce wait times, and deliver faster, higher quality service across the stadium. With a “fans first” philosophy, ensuring an exceptional matchday for every supporter.
Role Purpose
Join Stoke City Football Club’s matchday team within our front of house customer facing teams, supporting hospitality and retail outlets across the stadium. This is an excellent opportunity for individuals seeking flexible, casual work in a vibrant matchday environment.
What we’re looking for
We are hiring both retail and hospitality staff to support matchday operations at Stoke City FC.
• Previous experience in retail, hospitality, or customer service roles (hospitality or retail experience desirable)
• Strong communication and customer service skills
• Ability to work efficiently in a fast-paced team environment
• A positive, reliable, and team-oriented approach
• Basic numeracy and confidence handling transactions
• Flexibility to work evenings, weekends, and matchdays
What you’ll be doing
• Providing exceptional service to fans across the stadium’s retail and hospitality areas
• Contribute to a positive matchday atmosphere
• Operating tills and handling transactions accurately
• Following food safety and hygiene standards
Good to know
The pay rate is £12.16 for those aged 18 and over, and £8.97 for those under 18, with both rates inclusive of holiday pay. Shifts are flexible and are scheduled around home matchdays and stadium events.
Our Inclusion Commitments
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you.
Employee Screening and Eligibility to Work
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be from candidates as part of the recruitment process.
