At a Glance
- Tasks: Lead and support retail teams during matchday operations at St Mary's Stadium.
- Company: Join Oak View Group, revolutionising the live events industry with passion and innovation.
- Benefits: Earn £16.23 per hour, enjoy flexible shifts, and be part of an exciting matchday atmosphere.
- Other info: Diversity is key; we welcome applicants from all backgrounds to create an inclusive team.
- Why this job: Perfect for those seeking casual work in a vibrant environment while enhancing fan experiences.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a team-oriented approach.
The predicted salary is between 16.23 - 16.23 £ per hour.
Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary.
About the Venue
OVG's landmark partnership with Southampton Football Club represents a significant step forward in elevating the fan experience at St Mary's Stadium. We're already delivering a complete transformation of all food and beverage outlets; working closely with the club to provide new menu items, shorter wait times, better service, and enhanced hospitality across every touchpoint. We're fans first and believe food and drink are central to the fan experience.
Role Purpose
We're looking for Retail Team Leaders to join Southampton Football Club’s matchday team within Front of House Retail, supporting fast-paced food and beverage outlets across the stadium. This is an excellent opportunity for experienced team leaders seeking flexible, casual work in a vibrant matchday environment.
What We’re Looking For
- Previous experience in retail, hospitality, or customer service roles (stadium or event experience desirable)
- Strong communication and customer service skills
- Ability to work efficiently in a fast-paced, high-volume environment
- A positive, reliable, and team-oriented approach
- Flexibility to work evenings, weekends, and matchdays
- Previous supervisory or team leader experience
- Ability to lead, motivate, and support a team during busy service periods
What You’ll Be Doing
- Leading and supporting retail teams during matchday operations
- Ensuring smooth service delivery across kiosks and retail units
- Providing excellent customer service and leading by example
- Resolving customer queries and supporting service standards
- Supporting stock control and maintaining retail presentation standards
- Operating tills and assisting with transactions when required
Good to Know
- Pay rate: £16.23 per hour (inclusive of holiday pay) £14.48 base pay.
- Contract type: Casual / Matchday
- Location: St Mary’s Stadium, Southampton
- Shifts: Flexible, based on home matchdays and stadium events
Our Inclusion Commitments
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you. If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.
Employee Screening and Eligibility to Work
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment. You will be required to adhere to all relevant policies and uphold the Club’s commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment. The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation’s strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.
Matchday Retail Team Leader in Southampton employer: Oak View Group
Oak View Group is an exceptional employer, offering a vibrant work culture at The Brewery in the heart of London, where every team member plays a vital role in delivering outstanding service for diverse events. With a strong commitment to employee growth, we provide enhanced holiday entitlement, learning opportunities, and a supportive environment that celebrates achievements and fosters inclusivity. Join us for a rewarding experience where your contributions truly matter, and enjoy unique benefits like free meals on duty and corporate gym discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Retail Team Leader in Southampton
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Oak View Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Matchday Retail Team Leader in Southampton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Oak View Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Oak View Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Oak View Group get a sense of who you are beyond your experience!
How to prepare for a job interview at Oak View Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Oak View Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
