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- Tasks: Coordinate group bookings and deliver exceptional customer service at a stunning venue.
- Company: Join Rhubarb, a premium hospitality collective under Oak View Group.
- Benefits: Earn up to £16.21 per hour, enjoy meal allowances, and 40% venue discounts.
- Why this job: Be part of an iconic venue and create memorable experiences for guests.
- Qualifications: Strong communication skills and a positive, guest-focused attitude required.
- Other info: Ongoing training and development opportunities in a diverse and inclusive environment.
The predicted salary is between 30000 - 33600 £ per year.
Part of Oak View Group (OVG), Rhubarb is a premium hospitality collective specialising in luxury event catering, restaurant dining and hospitality. Rhubarb delivers unique dining and venue management at some of the world’s most iconic locations.
Managed by Rhubarb, Sky Garden sits atop 20 Fenchurch Street, a.k.a. The Walkie Talkie Building, and houses two restaurants, two bars, a retail outlet, ground floor coffee kiosk and stunning event spaces. An iconic venue like no other, RHC proudly delivers a range of luxury dining options and flawless service to our spectacular, three‑floor event venue and rooftop restaurant and bar experience.
Role Purpose
Up to £16.21 per hour (Minimum 30 hours a week). On‑the‑job training and development. We’re looking for a driven and personable coordinator to join our team, someone who loves connecting guests with exceptional experiences while maximising revenue across our venues. You’ll need strong communication skills and a consistently positive, guest focused attitude.
Main Responsibilities
- Manage all group restaurant and bar reservations through phone, email and booking platforms, ensuring accuracy and organisation.
- Deliver friendly, efficient and engaging customer service to all guests enquiring about group bookings, ensuring a welcoming and knowledgeable first point of contact.
- Oversee the full group booking journey, including availability checks, proposals, confirmations, deposits, pre‑orders and final details.
- Maintain accurate records of all enquiries, bookings and client communications using designated booking platforms and CRM systems.
- Provide clear and informed guidance on group dining options, menus, packages, venue spaces and special event offerings.
What you’ll get …
- Ongoing training – on and off the job with development opportunities.
- Meal allowance paid every shift.
- 40% discount across our venues and £300 refer‑a‑friend bonus.
- Cross‑exposure to the wider business in London and beyond.
Our Inclusion Commitments
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you. If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.
Employee Screening and Eligibility to Work
As part of the recruitment process, you will need to prove your eligibility to work in the UK.
Sky Garden - Groups Coordinator employer: Oak View Group
Contact Detail:
Oak View Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sky Garden - Groups Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that dream role at Sky Garden.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly through it. This shows your enthusiasm and commitment to joining the Rhubarb team.
✨Tip Number 3
Prepare for interviews by researching the venue and its offerings. Knowing about Sky Garden’s unique dining options and event spaces will impress your interviewers and show you’re genuinely interested.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can keep you fresh in the minds of the hiring team. It’s a great way to reiterate your interest in the Groups Coordinator position.
We think you need these skills to ace Sky Garden - Groups Coordinator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Rhubarb.
Tailor Your Application: Make sure to customise your application for the Groups Coordinator position. Highlight your relevant experience in hospitality and customer service, and explain how your skills can help us deliver exceptional experiences to our guests.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Sky Garden!
How to prepare for a job interview at Oak View Group
✨Know Your Venue
Before the interview, make sure you research Sky Garden and Rhubarb. Familiarise yourself with their dining options, event spaces, and overall vibe. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Groups Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with clients or guests in the past. Think about times when you resolved issues or provided exceptional service, as these stories will highlight your suitability for the role.
✨Be Guest-Focused
Demonstrate your passion for providing excellent customer service. Share experiences where you went above and beyond for a guest or client. This will show that you understand the importance of a positive, guest-focused attitude, which is crucial for this position.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or the types of events hosted at Sky Garden. This shows your genuine interest in the role and helps you assess if it's the right fit for you.