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- Tasks: Lead the guest experience team and create unforgettable moments at live events.
- Company: Join Co-op Live, the UK's largest live entertainment arena with a passion for music.
- Benefits: Enjoy a competitive salary, 25 days holiday, private healthcare, and enhanced family benefits.
- Why this job: Be part of an amazing team that shapes the future of live entertainment.
- Qualifications: Experience in guest services and strong leadership skills required.
- Other info: Dynamic role with flexible hours, including evenings and weekends.
The predicted salary is between 45000 - 45000 £ per year.
Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world’s greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK’s largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet. Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best.
At Co-op Live, we don’t just host shows - we create moments. As a Senior Fan Experience Manager, you will be a part of an awesome venue management team, leading the guest experience team from the front driving success and leading the production operation including policy and procedure creation, ensuring regulatory compliance and industry requirements to create amazing shows. This role will require a combination of office-hours and event-based shifts which may involve working evenings and weekends.
Responsibilities:
- Within our Venue Management Team, develop an understanding of the importance of balancing work and personal commitments.
- This is an office-based role; it’s really important we work together to mobilise the biggest music and live entertainment arena in the UK.
- Working 5 out of 7 days - this may include evenings and weekends.
Salary: Up to £45,000 dependent on experience
- 25 days holiday plus bank holidays
- Employer pension scheme
- Private Health Care scheme – Vitality
- Life Assurance
- Eyecare vouchers
- WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service
- Company sick pay scheme
- Enhanced family friendly benefits
- Office fruit
Senior Fan Experience Manager employer: Oak View Group
Contact Detail:
Oak View Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Fan Experience Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the live entertainment industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for fan experience! When you get the chance to chat with potential employers, share your ideas on how to enhance guest experiences at events. This will show them that you’re not just looking for a job, but that you genuinely care about creating unforgettable moments.
✨Tip Number 3
Be flexible with your availability. Since this role involves evenings and weekends, let employers know you’re ready to adapt your schedule. Highlighting your willingness to work during peak times can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. Make sure to tailor your application to reflect your enthusiasm for the role and the company’s mission. It’s your chance to shine!
We think you need these skills to ace Senior Fan Experience Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for live events and fan experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating unforgettable moments for our guests.
Tailor Your CV: Make sure your CV is tailored to the Senior Fan Experience Manager role. Highlight relevant experience and skills that align with what we’re looking for. We appreciate when candidates take the time to connect their background to our mission.
Be Clear and Concise: Keep your application clear and to the point. We love a good story, but make sure it’s easy to read and gets straight to the heart of why you’d be a great fit for our team. Remember, we’re busy making magic happen!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team at Co-op Live!
How to prepare for a job interview at Oak View Group
✨Know Your Venue
Before the interview, do your homework on Co-op Live. Familiarise yourself with their events, partnerships, and what makes them stand out in the live entertainment scene. This will show your genuine interest and help you connect your experience to their mission.
✨Showcase Your Passion for Fan Experience
As a Senior Fan Experience Manager, your passion for creating unforgettable moments is key. Prepare examples from your past roles where you've enhanced guest experiences or resolved issues effectively. Be ready to discuss how you can bring that same energy to Co-op Live.
✨Understand the Role's Flexibility
This role involves a mix of office hours and event-based shifts. Be prepared to discuss your availability and how you manage work-life balance. Highlight any previous experience working flexible hours and how you thrive in dynamic environments.
✨Prepare Questions About Their Vision
Interviews are a two-way street! Prepare thoughtful questions about Co-op Live’s future plans and how they envision the fan experience evolving. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.