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- Tasks: Manage catering and concessions operations while ensuring compliance and quality service.
- Company: Join the dynamic team at Santander Arena, a hub for events and entertainment.
- Benefits: Enjoy health insurance, 401(k) matching, paid time off, and more!
- Why this job: Be part of a vibrant environment where you can lead and make an impact.
- Qualifications: Requires an associate’s degree and 3-5 years in food and beverage management.
- Other info: Position open until July 31, 2025; must be vaccinated against COVID-19.
The predicted salary is between 42000 - 48000 £ per year.
The Premium Services & Catering Manager provides support and assistance with catering activities and assists concession managers in the profitable management of concessions operations. The Catering Manager will independently initiate and authorize employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. They will also manage employee relations to ensure a positive, harmonious, compliant, and cooperative work environment.
This role offers an annual salary of $55,000-$60,000. Benefits for Full-Time roles include: Health, Dental, and Vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation, sick days, and 11 holidays). This position will remain open until July 31, 2025.
Responsibilities- Assist in managing Catering and Concessions operations effectively.
- Ensure compliance with all alcohol service policies.
- Monitor alcohol service during events to ensure 100% compliance.
- Report any alcohol service or compliance issues immediately.
- Provide ongoing supervision, direction, and mentoring to hourly staff.
- Monitor product quality and guest service standards.
- Assist in troubleshooting technical issues with Point of Sale Systems.
- Assist with vault opening, closing, and balancing as needed.
- Generate event employee schedules and verify employee hours.
- Assist in training, developing, mentoring, and supervising hourly employees, documenting performance and attendance issues per company policy.
- Manage catered events from setup to teardown, coordinating with staff and guests.
- Associate’s degree (A.A.) or higher in Culinary Management, Business Management, or related field.
- Three to five years of experience in Concessions Management, Food & Beverage Management, or related fields.
- Degree can be substituted with four or more years of relevant supervisory experience.
- Proficient in Microsoft Office, POS systems, and timekeeping systems.
- Excellent communication skills to foster a positive work environment.
- Ability to make quick, sound decisions under pressure.
- Ability to work effectively in a fast-paced, team-oriented environment.
We are committed to safety and encourage employees to get vaccinated and boosted against COVID-19. We may reinstate vaccination requirements if circumstances change to ensure the safety of all involved.
Premium Services & Catering Manager | Full-Time | Santander Arena employer: Oak View Group
Contact Detail:
Oak View Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Services & Catering Manager | Full-Time | Santander Arena
✨Tip Number 1
Familiarise yourself with the specific catering and concessions operations at Santander Arena. Understanding their unique challenges and successes can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Highlight your experience in managing teams and resolving conflicts. Since employee relations are a key part of this role, showcasing your leadership skills will make you stand out.
✨Tip Number 4
Prepare to discuss your familiarity with compliance issues, especially regarding alcohol service policies. Being able to articulate your understanding of these regulations will show that you're ready to take on the responsibilities of the role.
We think you need these skills to ace Premium Services & Catering Manager | Full-Time | Santander Arena
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in catering and concessions management. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the responsibilities, such as managing employee relations and ensuring compliance with service policies, and how your background makes you a great fit.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as proficiency in Microsoft Office and POS systems, excellent communication abilities, and decision-making skills under pressure. Provide examples of how you've used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a managerial position.
How to prepare for a job interview at Oak View Group
✨Showcase Your Leadership Skills
As a Premium Services & Catering Manager, you'll be expected to lead and mentor staff. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in high-pressure environments.
✨Demonstrate Your Knowledge of Compliance
Understanding compliance with alcohol service policies is crucial for this role. Familiarise yourself with relevant regulations and be ready to explain how you would ensure adherence during events.
✨Highlight Your Problem-Solving Abilities
This position requires quick decision-making and troubleshooting skills. Prepare examples of past situations where you effectively resolved issues, particularly in catering or concessions management.
✨Prepare Questions About the Role
Engage your interviewers by asking insightful questions about the company's culture, expectations for the role, and opportunities for professional development. This shows your genuine interest in the position.
