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- Tasks: Manage catering and concessions operations while ensuring compliance and quality service.
- Company: Join the dynamic team at Santander Arena, a hub for events and entertainment.
- Benefits: Enjoy health insurance, 401(k) matching, paid time off, and more!
- Why this job: Be part of a vibrant environment where you can lead and make an impact.
- Qualifications: Requires an associate’s degree and 3-5 years in food and beverage management.
- Other info: Position open until July 31, 2025; must be vaccinated against COVID-19.
The predicted salary is between 42000 - 48000 £ per year.
The Premium Services & Catering Manager provides support and assistance with catering activities and assists concession managers in the profitable management of concessions operations. The Catering Manager will independently initiate and authorize employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. They will also manage employee relations to ensure a positive, harmonious, compliant, and cooperative work environment.
This role offers an annual salary of $55,000-$60,000. Benefits for Full-Time roles include: Health, Dental, and Vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation, sick days, and 11 holidays). This position will remain open until July 31, 2025.
Responsibilities- Assist in managing Catering and Concessions operations effectively.
- Ensure compliance with all alcohol service policies.
- Monitor alcohol service during events to ensure 100% compliance.
- Report any alcohol service or compliance issues immediately.
- Provide ongoing supervision, direction, and mentoring to hourly staff.
- Monitor product quality and guest service standards.
- Assist in troubleshooting technical issues with Point of Sale Systems.
- Assist with vault opening, closing, and balancing as needed.
- Generate event employee schedules and verify employee hours.
- Assist in training, developing, mentoring, and supervising hourly employees, documenting performance and attendance issues per company policy.
- Manage catered events from setup to teardown, coordinating with staff and guests.
- Associate’s degree (A.A.) or higher in Culinary Management, Business Management, or related field.
- Three to five years of experience in Concessions Management, Food & Beverage Management, or related fields.
- Degree can be substituted with four or more years of relevant supervisory experience.
- Proficient in Microsoft Office, POS systems, and timekeeping systems.
- Excellent communication skills to foster a positive work environment.
- Ability to make quick, sound decisions under pressure.
- Ability to work effectively in a fast-paced, team-oriented environment.
We are committed to safety and encourage employees to get vaccinated and boosted against COVID-19. We may reinstate vaccination requirements if circumstances change to ensure the safety of all involved.
Premium Services & Catering Manager | Full-Time | Santander Arena employer: Oak View Group
Contact Detail:
Oak View Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Services & Catering Manager | Full-Time | Santander Arena
✨Tip Number 1
Familiarise yourself with the specific catering and concessions operations at Santander Arena. Understanding their unique challenges and successes can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Santander Arena. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in managing teams and resolving conflicts. Highlighting your leadership skills and ability to maintain a positive work environment will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on industry trends in food and beverage management. Being knowledgeable about current best practices can set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Premium Services & Catering Manager | Full-Time | Santander Arena
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in catering and concessions management. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to manage teams and operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention your understanding of compliance with alcohol service policies and your experience in managing events from setup to teardown.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this position, such as proficiency in Microsoft Office and POS systems, excellent communication abilities, and decision-making skills under pressure.
Showcase Leadership Experience: Provide examples of how you've mentored or trained staff in previous roles. Highlight any initiatives you've taken to improve team performance or guest service standards, as this aligns with the responsibilities of the Premium Services & Catering Manager.
How to prepare for a job interview at Oak View Group
✨Showcase Your Experience
Be prepared to discuss your previous roles in concessions or food and beverage management. Highlight specific examples where you successfully managed operations, resolved issues, or improved service quality.
✨Demonstrate Leadership Skills
Since the role involves supervising and mentoring staff, share instances where you've led a team. Discuss how you fostered a positive work environment and handled employee relations effectively.
✨Understand Compliance Regulations
Familiarise yourself with alcohol service policies and compliance standards. Be ready to explain how you would ensure adherence during events and handle any potential issues.
✨Prepare for Technical Questions
As the role involves troubleshooting POS systems, brush up on your technical knowledge. Be ready to discuss your experience with these systems and how you've resolved technical challenges in the past.
