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- Tasks: Manage high-value accounts and ensure clients receive top-notch experiences.
- Company: Join Co-op Live, the UK's largest live entertainment arena, driven by passionate music lovers.
- Benefits: Enjoy 25 days holiday, private healthcare, team events, and a supportive work-life balance.
- Why this job: Be part of a vibrant team creating unforgettable live event experiences while making a positive impact.
- Qualifications: Bring over five years in account management or customer service with a passion for people.
- Other info: Diversity is key; we welcome applicants from all backgrounds to enhance our community.
The predicted salary is between 29000 - 35000 £ per year.
Join to apply for the Premium Account Manager – Co-op Live role at Oak View Group
Join to apply for the Premium Account Manager – Co-op Live role at Oak View Group
We connect with up to 23,500 fans per show, Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world’s greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK’s largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet. Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best. The first venue in the UK for owners and operators Oak View Group (OVG), Co-op Live spearheads expansion into Europe and rest of world, a jewel in the crown of a globally renowned portfolio.
Role Purpose
Step into the spotlight and play a leading role in delivering unforgettable experiences! We’re on the lookout for an exceptional Premium Account Manager to join our fast-paced and vibrant team in the live events industry.
As a key player in our client success team, you’ll be the face of our premium services – managing high-value accounts, forging strong relationships, and ensuring our clients receive first-class experiences at every touchpoint. From onboarding to retention and everything in between, your role will be crucial in driving satisfaction, loyalty, and growth.
Responsibilities
In this role you’ll manage a dedicated portfolio of premium clients, guiding them through onboarding, delivering proactive support, and acting as their trusted advisor. You’ll be focused on ensuring client satisfaction, resolving issues swiftly, and identifying opportunities to enhance their journey. By leveraging your insight and communication skills, you’ll play a key role in hitting retention targets, driving revenue, and creating memorable event experiences.
What Co-op Live will give to you!
Alongside the benefit of working with an team of talented people, we want to help you get the best out of your work and have a work life balance.
- Provide you with development opportunities and regular one to ones
- Set you up to succeed in your role
- Your wellbeing is at the forefront of our minds, we understand the importance of balancing work and personal commitments
- This is a onsite role, it’s really important we work together to mobilise the biggest music and live entertainment arena in the UK
Salary: £35,000 – £40,000 dependent on experience + Benefits
- 25 days holiday plus bank holidays
- Employer pension scheme
- Private Health Care scheme – Vitality
- Life Assurance 4 x basic salary
- Eyecare vouchers
- WeCare Employee Assistance Programme to support you and your family
- Company sick pay scheme
- Enhanced family friendly benefits
- Office fruit & snacks
- Team social events
Knowledge, Skills And Experience
To thrive in this role, you’ll bring more than just experience – you’ll bring a passion for people, a sharp commercial mindset, and a proactive attitude. With over five years in account management, sales or customer service, you’ll know how to build long-lasting relationships and present with impact. You’ll be calm under pressure, highly organised, and digitally confident, especially when navigating CRM tools like Microsoft Dynamics and ticketing platforms such as Ticketmaster Archtics.
Our Inclusion Commitments
Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!
We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.
If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.
Employee Screening and Eligibility to Work
We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.
If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.
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Mid-Senior level
Employment type
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Sales and Business Development
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Industries
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Premium Account Manager - Co-op Live employer: Oak View Group
Contact Detail:
Oak View Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Account Manager - Co-op Live
✨Tip Number 1
Familiarise yourself with the live events industry and Co-op Live specifically. Understanding their unique offerings and client expectations will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network with professionals in the live entertainment sector. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Showcase your relationship-building skills by preparing examples of how you've successfully managed high-value accounts in the past. Be ready to discuss specific strategies that led to client satisfaction and retention.
✨Tip Number 4
Demonstrate your digital confidence by familiarising yourself with CRM tools like Microsoft Dynamics and ticketing platforms such as Ticketmaster Archtics. Being able to speak about your experience with these tools can set you apart.
We think you need these skills to ace Premium Account Manager - Co-op Live
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, sales, or customer service. Emphasise your ability to build relationships and provide exceptional client experiences, as these are key aspects of the Premium Account Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for live events and how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've successfully managed high-value accounts or improved client satisfaction in previous roles.
Showcase Your Digital Skills: Since the role requires navigating CRM tools and ticketing platforms, highlight any experience you have with Microsoft Dynamics or Ticketmaster Archtics. This will demonstrate your digital confidence and readiness for the position.
Research Co-op Live: Familiarise yourself with Co-op Live's mission, values, and recent events. This knowledge will help you tailor your application and show that you're genuinely interested in contributing to their success in the live entertainment industry.
How to prepare for a job interview at Oak View Group
✨Show Your Passion for Live Events
Make sure to express your enthusiasm for the live events industry during the interview. Share any personal experiences you've had at concerts or events, and explain how they shaped your understanding of what makes a great experience for fans.
✨Demonstrate Relationship-Building Skills
Since the role involves managing high-value accounts, be prepared to discuss specific examples of how you've successfully built and maintained relationships in previous roles. Highlight your communication skills and ability to resolve issues effectively.
✨Familiarise Yourself with Relevant Tools
As the job requires navigating CRM tools like Microsoft Dynamics and ticketing platforms such as Ticketmaster Archtics, it’s beneficial to have a basic understanding of these systems. Mention any relevant experience you have with similar tools to show you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare scenarios where you successfully managed client expectations or resolved conflicts, showcasing your proactive attitude and calmness under pressure.
