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For Companies At a Glance
- Tasks: Coordinate system projects and enhance customer journeys through effective CRM management.
- Company: Join Co-op Live, the UK's flagship venue for unforgettable live experiences.
- Benefits: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Other info: Dynamic environment with a commitment to diversity and innovation.
- Why this job: Be part of a team shaping the future of live entertainment and making a real impact.
- Qualifications: Experience in CRM systems, project management, and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
About the Venue
Co-op Live is redefining the industry, attracting world-class artists and renowned events while setting new standards in show programming, sound, fan experience, premium hospitality, and food and beverage. We don’t just host events; we create unforgettable live experiences for up to 23,500 fans every night, having proudly hosted the BRIT Awards, MOBO Awards, and the forthcoming NBA in-season game among a globally celebrated programme. Collaboration is at the heart of all we do, with strong partnerships, including with our naming rights partner Co-op, helping us bring our shared vision to life. As the flagship UK venue for owners and operators Oak View Group (OVG), Co-op Live represents an exciting new era for live entertainment in Europe and beyond, standing proudly within a globally recognised portfolio of world-class venues.
Role Purpose
Here at Co-op Live, we are looking for a Business Systems & Project Coordinator to join our Technology Team. You’ll be the lead Coordinator for all system projects across the technology department and provide additional support to system developments across Co-op Live. You’ll be at the forefront of coordinating the development of the Single Customer View within our CRM; the bridge that connects all the teams within the business, contributing to our collective success. In this pivotal role, you'll be an essential part of our technology team, helping us shape the future of live entertainment and make a meaningful impact on our planet's future.
Responsibilities
As a Business Systems & Project Coordinator, we’re looking for someone who can play a key role in shaping and enhancing our customer journey through the effective management of our CRM and digital systems. Working closely with teams across Ticketing, Marketing, Commercial, Finance and external suppliers, you’ll support the development of Microsoft Dynamics 365, improve data quality and reporting, and help drive seamless fan experiences across all channels. From automating workflows and customising dashboards to coordinating stakeholders and delivering user training, you’ll be at the centre of system improvements, collaboration and innovation across Co-op Live.
Knowledge, Skills and Experience
We’re looking for a highly organised and solutions-focused individual with experience in CRM systems, project management and systems integration planning. You’ll be confident managing multiple projects in a fast-paced environment, able to think strategically about long-term scalability and organisational benefit, while maintaining exceptional attention to detail. Strong IT and communication skills are essential, alongside a positive, resilient attitude and the ability to thrive under pressure. Most importantly, you’ll be a collaborative team player who brings energy, momentum and a proactive work ethic to a high-performing environment.
Our Inclusion Commitments
Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK! We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.
If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.
Employee Screening and Eligibility to Work
We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview. If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.
Business Systems & Project Coordinator in Manchester employer: Oak View Group
Contact Detail:
Oak View Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems & Project Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Co-op Live tick and be ready to discuss how your skills can contribute to their mission of creating unforgettable live experiences.
✨Tip Number 3
Showcase your project management skills during interviews. Be ready to share examples of how you've successfully managed multiple projects, especially in fast-paced environments. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Co-op Live team.
We think you need these skills to ace Business Systems & Project Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Systems & Project Coordinator role. Highlight your experience with CRM systems and project management, and don’t forget to showcase your organisational skills. We want to see how you can contribute to our tech team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about live entertainment and how your skills align with our mission at Co-op Live. Let us know how you can help enhance the customer journey through effective system management.
Showcase Your Collaborative Spirit: Collaboration is key for us at Co-op Live. In your application, share examples of how you've worked with different teams in the past. We love seeing candidates who can bring energy and a proactive attitude to a high-performing environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at Co-op Live!
How to prepare for a job interview at Oak View Group
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM systems, especially Microsoft Dynamics 365. Brush up on its features and how it can enhance customer journeys. Be ready to discuss how you've used similar systems in the past and how you can apply that knowledge at Co-op Live.
✨Showcase Your Project Management Skills
Prepare examples of projects you've managed, focusing on your organisational skills and ability to juggle multiple tasks. Highlight any experience with systems integration planning and how you’ve successfully coordinated stakeholders in previous roles.
✨Emphasise Collaboration and Communication
Since this role involves working closely with various teams, be prepared to discuss how you foster collaboration. Share specific instances where your communication skills helped resolve issues or improve processes, demonstrating your team player mentality.
✨Bring Energy and Positivity
Co-op Live values a proactive work ethic and a positive attitude. During the interview, let your enthusiasm for the role shine through. Share your passion for live entertainment and how you can contribute to creating unforgettable experiences for fans.