At a Glance
- Tasks: Design and maintain cutting-edge infrastructure for live events across the UK and Europe.
- Company: Join Oak View Group, a leader in revolutionising the live events industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to innovation and excellence.
- Why this job: Be at the forefront of technology in high-energy venues and make a real impact.
- Qualifications: 3+ years in infrastructure engineering with hands-on experience in networking and cloud platforms.
The predicted salary is between 48000 - 52000 € per year.
Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary.
We are looking for an Infrastructure Engineer to join the Enterprise Technology team at Oak View Group, reporting to the Head of Enterprise Technology. This is a hands-on individual contributor role with scope to lead infrastructure projects, act as a senior escalation point for complex issues and drive continuous improvement across OVG’s UK and European venue estate. You will be the technical expert that both operational and technology teams turn to when infrastructure gets complicated — someone who understands how to build and sustain resilient, high-availability environments inside some of the world’s most demanding live-event venues, and who can communicate clearly with both technical teams and non-technical stakeholders.
What You'll Be Doing
- Designing, deploying and maintaining on-premises and hybrid cloud infrastructure across OVG venues in the UK and Europe, including network, server, storage and virtualisation layers.
- Providing escalation support for infrastructure incidents — diagnosing, troubleshooting and resolving issues efficiently with full ticket tracking via the OVG IT service management platform.
- Leading infrastructure workstreams for venue openings and technology refresh projects, including planning, vendor coordination and end-to-end delivery.
- Carrying out proactive capacity planning, health monitoring and preventative maintenance across all venue infrastructure environments.
- Acting as subject matter expert for infrastructure technologies, producing clear runbooks, SOPs and technical documentation for operational and support teams.
- Collaborating with Retail and Hospitality Technology teams to identify and resolve site-based connectivity, integration or platform dependency issues that affect event-day operations.
- Managing relationships with vendors, ISPs and third-party partners to deliver timely issue resolution and infrastructure improvements.
- Identifying and championing continuous improvement opportunities across reliability, performance, security posture and operational efficiency.
- Providing on-site technical presence at venues during major events, go-lives and infrastructure deployments where remote support is insufficient.
Systems Used
- Networking: Cisco / Meraki (switching, routing, wireless)
- Virtualisation: VMware vSphere / Hyper-V
- Cloud: Microsoft Azure / Microsoft 365 / Azure AD
- Storage: SAN / NAS platforms
- Monitoring: SolarWinds, PRTG or equivalent
- Security: Firewall management, endpoint security, patch governance
- ITSM: ServiceNow or equivalent ticketing and asset management platform
You will be supporting infrastructure across a diverse portfolio of live events and hospitality venues:
- Major stadia and arenas — high-capacity, event-critical environments
- Concert halls, theatres and entertainment complexes
- High-volume food and beverage operations within venues
- Premium hospitality, fine dining and VIP event spaces
- Back-of-house operational and broadcast infrastructure
Who We're Looking For
- An experienced infrastructure professional with a proven track record of delivering and supporting enterprise-grade environments — ideally within live events, sports, entertainment or similarly time-critical, high-availability sectors.
- 3+ years in an infrastructure engineering or senior support role within a multi-site or multi-venue environment.
- Hands-on experience across networking (routing, switching, Wi-Fi), server virtualisation and Microsoft cloud platforms.
- Solid understanding of network security principles, firewall management and patch management disciplines.
- Experience supporting infrastructure during live events or in operationally demanding, high-pressure environments.
- Strong vendor and stakeholder management skills — comfortable owning supplier relationships and escalations.
- Clear communicator able to translate complex technical issues for non-technical operational teams.
- A self-starter who can plan and deliver infrastructure projects with minimal oversight.
Good to Know
This is a London-based role with occasional regional travel for major openings and deployments. Salary is £48,000 to £52,000 depending on experience. Core hours are Monday to Friday, with planned out-of-hours and weekend availability expected around major operational moments — these are scheduled in advance, not ad hoc.
Oak View Group is one of the fastest-growing venue and entertainment businesses in the world, expanding rapidly across the UK and Europe and investing heavily in the technology infrastructure that underpins everything from daily operations to the world’s biggest live events. The Enterprise Technology team plays a central role in shaping that infrastructure, and this role sits right at the heart of it.
Our Inclusion Commitments
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you. If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.
Employee Screening and Eligibility to Work
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Infrastructure Engineer in London employer: Oak View Group
Oak View Group is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the live events industry. With a strong commitment to employee growth, OVG provides opportunities for professional development and hands-on experience in high-pressure, high-availability settings. Located in London, employees benefit from being at the heart of a rapidly expanding company that values diversity and inclusion, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current OVG employees on LinkedIn. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. Demonstrating your hands-on experience with infrastructure can really set you apart from the crowd.
✨Tip Number 3
Be ready for technical questions! Brush up on your knowledge of networking, cloud platforms, and security principles. OVG is looking for someone who can tackle complex issues, so show them you’re up for the challenge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the OVG team and being part of something extraordinary.
We think you need these skills to ace Infrastructure Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Infrastructure Engineer role. Highlight your hands-on experience with networking, server virtualisation, and cloud platforms. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the live events industry and how your experience makes you the perfect fit for our team. Keep it engaging and relevant to the role.
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled complex infrastructure issues in the past. We love seeing candidates who can think on their feet and provide clear solutions under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen to join the OVG family!
How to prepare for a job interview at Oak View Group
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Cisco networking and Microsoft Azure. Brush up on your knowledge of virtualisation and cloud infrastructure, as you’ll need to demonstrate your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved complex infrastructure issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to handle high-pressure situations, especially during live events.
✨Communicate Clearly with Non-Techies
Since you'll be working with both technical teams and non-technical stakeholders, practice explaining complex concepts in simple terms. This will show that you can bridge the gap between tech and operations, which is crucial for this role.
✨Demonstrate Your Project Management Skills
Be ready to talk about your experience leading infrastructure projects. Discuss how you plan, coordinate with vendors, and ensure timely delivery. Highlight any continuous improvement initiatives you've championed to showcase your proactive approach.
