At a Glance
- Tasks: Lead a dynamic front-of-house team and deliver exceptional guest experiences.
- Company: Join Oak View Group at the iconic Fenchurch Restaurant in Sky Garden.
- Benefits: Enjoy a competitive salary, meal allowances, discounts, and ongoing training.
- Other info: Diversity is celebrated; we welcome applicants from all backgrounds.
- Why this job: Be part of a vibrant hospitality scene with breathtaking views and culinary excellence.
- Qualifications: Experience in premium hospitality and strong leadership skills required.
The predicted salary is between 39000 - 39000 £ per year.
Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary.
About the Venue
Managed by Rhubarb, Sky Garden sits atop 20 Fenchurch Street, a.k.a. the Walkie Talkie Building, and houses two restaurants, two bars, a retail outlet, ground floor coffee kiosk and stunning event spaces. An iconic venue like no other, RHC proudly deliver a range of luxury dining options and flawless service to our spectacular, three-floor event venue and rooftop restaurant and bar experience. Fenchurch Restaurant, poised on level 37 of the iconic Sky Garden, showcases RHC’s commitment to delivering culinary excellence and impeccable service. In acknowledgement of our ambition, Fenchurch has been awarded two AA rosettes as well as the Best of Award of Excellence from the Wine Spectator Awards.
Role Purpose
Join the team at Fenchurch Restaurant, Sky Garden's award-winning 2 AA Rosette restaurant, where exceptional dining, breathtaking views and outstanding hospitality come together. This is an exciting opportunity for an experienced Floor Manager to lead a high-performing team, deliver outstanding guest experiences and uphold the exceptional standards of one of London's most iconic dining destinations.
What you will be doing:
- Leading and motivating the front-of-house team to deliver exceptional service at every stage of the guest journey
- Managing the day-to-day floor operations, ensuring smooth and efficient service throughout each shift
- Supporting, coaching and developing team members to maintain the highest standards of hospitality
- Working closely with the management and kitchen teams to ensure seamless communication and service delivery
- Monitoring guest satisfaction and resolving any feedback or concerns promptly and professionally
What we are looking for:
- Previous experience as a Floor Manager, or Senior Supervisor within a high-volume premium hospitality environment
- A passion for hospitality and delivering exceptional guest experiences
- Strong leadership skills with the ability to inspire, develop and motivate teams
- Excellent communication and interpersonal skills
- Knowledge of food, beverage and service standards within a quality-led restaurant environment
Good to know
This is a full-time permanent position offering a salary of up to £39,000 per annum, plus paid meal allowance. You will benefit from a 40% discount on food and beverage across the group, daily meals on duty, and access to ongoing training and development and management development programmes. Additional perks include employee recognition schemes, incentives and rewards, staff socials and supplier trips, pension scheme, and a 24/7 Employee Assistance Programme, all within a vibrant and growing hospitality business.
Our Inclusion Commitments
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you. If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.
Employee Screening and Eligibility to Work
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Host - Fenchurch Restaurant in London employer: Oak View Group
Oak View Group is an exceptional employer, offering a vibrant work culture in the heart of London where creativity and collaboration thrive. As a Chef de Partie, you will benefit from a competitive hourly wage, a balanced Monday to Friday schedule, and ample opportunities for professional growth within a supportive team environment, making it an ideal place for culinary enthusiasts to flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Host - Fenchurch Restaurant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oak View Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oak View Group
Don't be shy about reaching out to Oak View Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host - Fenchurch Restaurant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oak View Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oak View Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
