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- Tasks: Lead floor teams and ensure guests have an unforgettable dining experience.
- Company: Join Rhubarb, a premium hospitality collective at iconic venues.
- Benefits: Enjoy competitive pay, training opportunities, and discounts at selected restaurants.
- Other info: Flexible hours with late finishes; perfect for those seeking dynamic work.
- Why this job: Be part of a unique ABBA-inspired dining experience and make lasting memories.
- Qualifications: Experience in high-quality service and team leadership is preferred.
The predicted salary is between 15 - 15 £ per hour.
Oak View Group is part of a premium hospitality collective specialising in luxury event catering, restaurant dining and hospitality. Rhubarb delivers unique dining and venue management at some of the world's most iconic locations.
Mamma Mia! The Party is a unique combination of ABBA inspired musical theatre and Greek banquet – all within an elaborate setting specifically designed to entertain over 500 guests per show.
Role Purpose
Salary - £15.75 / Hour. You’ll lead our floor teams, deliver pre-service briefings, manage special requests, liaise with our kitchen team and managers, as well as coordinate your teams of waiters and runners to give each guest the best experience imaginable. You’ll be an ambassador for RHC and build a strong relationship with our client, the production, security, building management and other stakeholders; and be a point of contact for potential guests passing by. The Head Waiter will need to be a guest relations superstar - giving resolutions to any queries or special requests the guests may have. We are open to all backgrounds and levels of seniority but ideally, you’ll have proven experience in high quality restaurants, events or bars, working with high volumes of customers as a team leader or similar. We will only engage with candidates over 18, that can commit to weekends and late finishes (post-midnight) / with access to the O2 in North Greenwich.
What you get:
- Amazing training and progression opportunities, internally and externally.
- Cross exposure to our events business in London and beyond.
- Delicious food on duty.
- Uniform provided.
- 40% discount in selected RHC restaurants and bars.
- £300 refer a friend bonus.
- Corporate gym discount.
- Employee Assistance Helpline, 24/7.
Our Inclusion Commitments
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you. If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.
Employee Screening and Eligibility to Work
As part of the recruitment process, you will need to prove your eligibility to work in the UK. All applicants will receive a response. Please note; this role is only open to applicants over 18.
Floor Supervisor - Mamma Mia! The Party in London employer: Oak View Group
Contact Detail:
Oak View Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor - Mamma Mia! The Party in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with Mamma Mia! The Party and its vibe. This will help you connect with the team and show your passion during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former staff on LinkedIn or social media. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've led teams in high-pressure situations. We want to see that you can handle the buzz of a busy night!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our amazing team at Rhubarb!
We think you need these skills to ace Floor Supervisor - Mamma Mia! The Party in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being part of Mamma Mia! The Party and delivering an unforgettable experience for our guests.
Tailor Your CV: Make sure your CV is tailored to the Floor Supervisor role. Highlight any relevant experience in high-volume service or team leadership. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary and avoid long paragraphs. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Oak View Group
✨Know the Venue Inside Out
Before your interview, make sure you research Mamma Mia! The Party and understand its unique blend of musical theatre and dining. Familiarise yourself with the venue's atmosphere, the type of guests it attracts, and the overall experience they aim to deliver. This knowledge will show your genuine interest and help you stand out.
✨Showcase Your Leadership Skills
As a Floor Supervisor, you'll be leading teams and managing high-volume service. Prepare examples from your past experiences where you've successfully led a team, handled special requests, or resolved guest queries. Highlighting these skills will demonstrate that you're ready for the responsibilities of the role.
✨Emphasise Guest Relations Expertise
Being a guest relations superstar is key for this role. Think of specific instances where you've gone above and beyond for customers. Whether it’s resolving complaints or creating memorable experiences, share these stories during your interview to illustrate your commitment to exceptional service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle various situations on the floor. Practice responses to potential challenges, like managing a busy service or dealing with difficult guests. This preparation will help you think on your feet and showcase your problem-solving abilities.