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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service at exciting events.
- Company: Oak View Group, a leader in arena management and hospitality.
- Benefits: Earn £13.85 per hour with flexible hours and holiday pay.
- Why this job: Work at a world-class venue and be part of thrilling events.
- Qualifications: Great communication skills and ability to thrive in fast-paced settings.
- Other info: Diverse and inclusive workplace with opportunities for everyone.
The predicted salary is between 10 - 16 £ per hour.
Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 to positively disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritises the way we do business focusing on making long-term investments in our people and our planet.
Copper Box Arena is London's third largest arena located in Queen Elizabeth Olympic Park, originally built as the handball venue for the 2012 Olympic Games and now one of the UK's most versatile entertainment venues attracting over 400,000 visitors annually.
Since August 2025, Oak View Group has managed all food and beverage operations at the venue, overseeing general concessions, VIP lounges, suites, and bespoke dining experiences with nearly £1 million invested in facility upgrades. OVG's hospitality offering includes fast-pour beer pumps, street food concepts, upgraded mobile kiosks, and premium catering experiences designed to deliver an elevated fan experience across all event types.
Role Purpose
Casual Event Staff (Over 18's only) £13.85 per hour Holiday Pay Flexible contract Copper Box Arena (East London)
Copper Box Arena is seeking hospitality event staff to join our casual team on a flexible basis. As one of London's premier sporting and events venues, we host a diverse range of activities from major sporting events to concerts and exhibitions, creating an exciting working environment. We're looking for confident people who can hit the ground running, leading our retail food and beverage operations during events and ensuring our customers have an exceptional experience.
Key Responsibilities
- Providing friendly and professional customer service to all guests
- Serving food and beverages in various arena hospitality areas
- Assisting with event setup and breakdown
- Maintaining cleanliness and presentation standards throughout the venue
- Working as part of a team to ensure events run smoothly
- Following health and safety protocols at all times
Essential Requirements
- Excellent customer service and communication abilities
- Confident working in fast paced environments
- Flexible availability including evenings, weekends, and occasional weekdays
- Right to work in the UK
What We Offer
- Flexible working arrangements to suit your availability
- Competitive hourly rates
- Opportunity to work at a world class Olympic venue
- Varied and exciting events calendar
- Supportive team environment
Our Inclusion Commitments
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we'd love to hear from you. If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.
Employee Screening and Eligibility to Work
As part of the recruitment process, you will need to prove your right to work in the UK. Basic DBS will be required.
Event Retail Staff in London employer: Oak View Group
Contact Detail:
Oak View Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Retail Staff in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with the Copper Box Arena layout and its various hospitality areas. This will help you feel more confident during events and impress your potential employers.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with serving food and beverages. The better you are at engaging with customers, the more likely you are to stand out in the crowd.
✨Tip Number 3
Be flexible and ready to adapt! Events can be unpredictable, so showing that you can handle fast-paced situations with a smile will make you a valuable asset to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at OVG.
We think you need these skills to ace Event Retail Staff in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the venue. A bit of flair can make your application stand out!
Tailor Your Application: Make sure to tailor your application to the Event Retail Staff role. Highlight any relevant experience in customer service or hospitality, and mention how you can contribute to creating an exceptional experience for our guests at the Copper Box Arena.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your skills and experiences quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Oak View Group
✨Know the Venue Inside Out
Before your interview, take some time to research the Copper Box Arena and its events. Familiarise yourself with the types of activities hosted there and the hospitality services offered. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your ability to handle fast-paced environments and ensure guest satisfaction.
✨Flexibility is Key
The job requires flexible availability, so be prepared to discuss your schedule openly. Highlight your willingness to work evenings, weekends, and even weekdays if needed. This shows that you're committed and ready to jump in whenever the team needs you.
✨Teamwork Makes the Dream Work
Emphasise your ability to work well in a team. Think of examples where you collaborated with others to achieve a common goal, especially in high-pressure situations. This will reassure the interviewers that you can contribute positively to the team dynamic at OVG.
