Assistant Premium Service Manager | Part-Time | Canada Life Place in London

London Part-Time No working from home possible

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Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Overview

As an Assistant Premium Service Manager, you will play a key leadership role in delivering exceptional experiences across our premium spaces. You’ll support and lead a team of Premium part-time employees to ensure seamless service delivery, oversee day-to-day operations in suites, clubs, and VIP areas, and act as the primary point of contact for both guests and staff during events.

This role pays an hourly rate of $25.00 - $27.00 CAD

Benefits for Part-Time roles: Pension matching.

This position will remain open until November 13, 2026.

Responsibilities

Assist in managing and supporting FOH teams to deliver exceptional guest experiences.
Oversee suites, clubs, and restaurant spaces to ensure they are clean, organized, and guest-ready.
Assist in managing the guest flow, seating plans, and suite access during events.
Communicate effectively with FOH, BOH, and hospitality and venue management to maintain smooth operations.
Assist in managing the event setup, ensure proper stock, equipment readiness, and post-event cleanup.
Maintain strong menu and beverage knowledge to support staff and guests.
Monitor quality, cleanliness, and service standards throughout all premium areas.
Address guest concerns promptly and professionally.
Collaborate with management on pre-event planning, staff training, and continuous improvement.
Perform other duties as assigned to support premium operation

Qualifications

Valid Smart Serve certification required.
High school diploma or equivalent.
2-3+ years of supervisory experience in restaurants, suites, catering, or premium hospitality environments are preferred.
Proven ability to lead FOH teams and support high-volume service during events.
Previous experience in restaurant operations, premium suites, or catering programs is a strong asset.
Excellent communication, interpersonal, and organizational skills.
Ability to remain calm under pressure and manage multiple priorities in a fast-paced environment.
Flexible availability, including evenings, weekends, and holidays, based on event schedules.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.