At a Glance
- Tasks: Lead daily operations and event delivery at a world-class stadium.
- Company: Join Oak View Group, revolutionising the live events industry.
- Benefits: Competitive salary, enhanced holiday, learning opportunities, and staff social events.
- Other info: Flexible working hours with exciting career development opportunities.
- Why this job: Be the driving force behind unforgettable guest experiences in a dynamic environment.
- Qualifications: Proven management experience in high-volume venues and strong crowd management skills.
The predicted salary is between 55000 - 55000 £ per year.
Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary.
About the Venue
Leicester City FC is a modern, high‑quality stadium environment that delivers impressive hospitality spaces, from premium lounges to vibrant matchday suites. With a lively atmosphere and versatile event areas, it offers an exciting setting for both exceptional guest experiences and dynamic team operations.
Role Purpose
Are you a master of crowd dynamics, seamless logistics, and high-stakes event delivery? We are looking for a dynamic, hands-on Operations Manager to lead daily operations and event-day delivery across our world-class stadium at Leicester City FC and multi-outlet venue spaces. From managing massive public crowds to overseeing premium corporate hospitality, you will be the driving force that keeps our venue safe, compliant, and performing at its peak.
What you'll be doing:
- Coordinate end-to-end stadium operations, overseeing front-of-house, safety stewarding, and crowd management to ensure a flawless guest experience.
- Lead and synchronize multi-functional teams across guest services, facilities, and third-party contractors.
- Maintain rigorous venue standards, ensuring full compliance with health and safety, licensing, risk assessments, and emergency protocols.
- Oversee rota management, recruitment, and training to ensure our event-day staff are highly motivated and strategically deployed.
- Work closely with catering, marketing, and commercial partners to maximize venue efficiency and client satisfaction.
What we're looking for:
- Proactive and team-oriented approach.
- Ability to work independently and handle confidential matters.
- Proven management experience in a stadium, arena, high-volume leisure, or large-scale live events venue.
- A natural, calm-under-pressure leader who thrives in fast-paced, high-volume environments.
- Strong knowledge of crowd management, safety regulations, and licensing laws.
- Exceptional communication skills with the ability to manage diverse team dynamics.
Good to know:
As our Operations Manager the role involves a flexible working pattern which may include some evenings and weekends - that's the nature of the stadia world. You'll need to be comfortable with that, and with the idea that no two weeks look the same. The Operations Manager role pays up to £55,000 per annum and is based on site at Leicester City Football Club.
Benefits:
- Enhanced holiday entitlement
- Learning and Development opportunities
- Pension Scheme
- Staff social events throughout the year
- Free meals on duty
- Gifts for colleagues becoming new parents & getting married
- Celebration on big birthdays
- Employee Assistance Programme
- Referral Scheme
- Corporate Gym Discount
Our Inclusion Commitments
This is a fantastic opportunity to join the dedicated team at The Brewery that offers excellent opportunities for career development and progression. The Brewery is an Equal Opportunities Employer.
Employee Screening and Eligibility to Work
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Operations Manager in Leicester employer: Oak View Group
Oak View Group is an exceptional employer, offering a vibrant work culture in the heart of London where creativity and collaboration thrive. As a Chef de Partie, you will benefit from a competitive hourly wage, a balanced Monday to Friday schedule, and ample opportunities for professional growth within a supportive team environment, making it an ideal place for culinary enthusiasts to flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Leicester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oak View Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oak View Group
Don't be shy about reaching out to Oak View Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Leicester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oak View Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oak View Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
