At a Glance
- Tasks: Support and enhance EPOS systems in live hospitality environments across UK and Europe.
- Company: Join Oak View Group, a leader in revolutionising the live events industry.
- Benefits: Competitive salary, exciting projects, and opportunities for travel and growth.
- Other info: Dynamic role with a focus on innovation and continuous improvement.
- Why this job: Be at the forefront of technology in high-profile venues and events.
- Qualifications: 5+ years in hospitality tech with hands-on EPOS experience.
The predicted salary is between 40000 - 45000 € per year.
Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary. From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.
About the Venue Role Purpose
We are looking for a Senior Hospitality Technology Technician to join the Retail and Hospitality Technology team, reporting to the Head of Retail and Hospitality Technology. This is a senior individual contributor role with scope to lead on projects, act as an escalation point for complex issues, and drive continuous improvement across EPOS and retail technology in OVG's UK and European venues. The role is field-based and London-centred, with regular regional travel and occasional international deployment for venue openings, major events, or system launches. Day-to-day, the core hours are Monday to Friday, with planned out-of-hours and weekend availability required around event-day operations, upgrades, and go-lives.
You will be the subject matter expert that operational teams turn to when things get complicated; someone who understands both the technology and the environment it runs in, and who can communicate clearly across technical and non-technical audiences alike.
What you'll be doing
- Providing first-line and escalation support for EPOS and retail technology systems across OVG venues in the UK and Europe, diagnosing, troubleshooting, and resolving issues efficiently with full ticket tracking via the OVG IT support system.
- Leading and supporting venue technology deployments and smaller-scale projects end-to-end from planning and coordination with internal stakeholders through to on-site delivery and sign-off.
- Carrying out routine preventative maintenance, including vendor-instructed software updates, configuration changes, and system health checks.
- Acting as subject matter expert for EPOS and hospitality technology, delivering training to operational teams and producing clear, practical documentation and SOPs.
- Collaborating with Enterprise Technology teams to identify and resolve site-based connectivity, infrastructure, or integration issues.
- Working with vendors and third-party partners to manage issue resolution and deliver system enhancements.
- Identifying opportunities for continuous improvement across system performance, usability, and operational workflows and bringing forward practical recommendations.
- Providing on-site technical support at venues where remote resolution is not sufficient, including during major events or go-live.
Primary systems environment:
- Oracle Micros Simphony
- Global Payments
- NCR Aloha
- MyVenue
- Quadranet
Venue environments covered:
- Stadia & Arenas
- Quick Service Restaurants
- Full Service & Fine Dining
- High-volume F&B
What we're looking for
- An experienced hospitality technology professional with a solid track record supporting EPOS systems in live, operational environments.
- 5+ years supporting EPOS systems in a live hospitality or venue environment.
- Hands-on experience with Oracle Micros Simphony in an operational setting.
- Experience with payment device integrations and PCI-DSS awareness.
- Multi-site or multi-venue support experience.
Good to know
This is a London-based role with occasional travel to support venue openings, major events, and system deployments. Salary is £40,000 to £45,000 depending on experience. Core hours are Monday to Friday, with planned out-of-hours and weekend availability expected around major operational moments; these are scheduled in advance, not ad hoc.
Oak View Group is a genuinely exciting business to be part of right now, expanding quickly, investing in its technology infrastructure, and operating at some of the most high-profile live events and venues in the world. The Retail and Hospitality Technology team has real influence across the group, and this role sits at the centre of it. Full benefits details will be shared at interview.
Our Inclusion Commitments
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we'd love to hear from you. If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.
Employee Screening and Eligibility to Work
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Senior Hospitality Technology Technician in Islington employer: Oak View Group
Oak View Group is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the live events industry. With a strong focus on employee growth, OVG provides opportunities for professional development and hands-on experience in high-profile venues across the UK and Europe. The inclusive culture and commitment to diversity ensure that every team member's voice is valued, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hospitality Technology Technician in Islington
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality tech scene, especially those connected to OVG. Attend industry events or webinars where you can meet potential colleagues and get the inside scoop on what they’re looking for.
✨Tip Number 2
Show off your skills! If you’ve got experience with EPOS systems, make sure to highlight that in conversations. Be ready to discuss specific challenges you’ve tackled and how you’ve improved processes in past roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to OVG or similar companies to express your interest. A friendly email or LinkedIn message can go a long way in getting noticed.
✨Tip Number 4
Prepare for interviews by practising common questions related to hospitality technology. Think about scenarios where you’ve had to troubleshoot or lead a project, and be ready to share those stories. We want to see your passion and expertise shine through!
We think you need these skills to ace Senior Hospitality Technology Technician in Islington
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Senior Hospitality Technology Technician and how your experience aligns with our needs.
Tailor Your CV and Cover Letter:When applying, customise your CV and cover letter to highlight your relevant experience with EPOS systems and hospitality technology. We want to see how your skills can contribute to our mission of revolutionising the live events industry.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've diagnosed and resolved technical issues. We love candidates who can demonstrate their ability to tackle challenges head-on!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Oak View Group!
How to prepare for a job interview at Oak View Group
✨Know Your Tech Inside Out
Make sure you’re well-versed in the specific technologies mentioned in the job description, especially Oracle Micros Simphony and EPOS systems. Brush up on your troubleshooting skills and be ready to discuss how you've resolved complex issues in past roles.
✨Showcase Your Project Management Skills
Since this role involves leading deployments and managing projects, prepare examples of past projects you've led. Highlight your planning, coordination, and delivery skills, and be ready to explain how you ensured successful outcomes.
✨Communicate Clearly with All Audiences
You’ll need to bridge the gap between technical and non-technical teams. Practice explaining complex concepts in simple terms. Think of examples where you’ve successfully trained operational teams or collaborated with diverse stakeholders.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've identified and implemented improvements in previous roles. Share specific examples of how your recommendations enhanced system performance or operational workflows, showing your proactive approach to technology.
