At a Glance
- Tasks: Provide exceptional service to fans and contribute to a vibrant matchday atmosphere.
- Company: Join Oak View Group, revolutionising live events and enhancing fan experiences.
- Benefits: Flexible shifts, competitive pay, and a fun, dynamic work environment.
- Other info: Diversity is celebrated here; everyone is welcome to apply!
- Why this job: Be part of an exciting team at Stoke City FC and make matchdays unforgettable.
- Qualifications: Customer service skills and a positive, team-oriented attitude are essential.
The predicted salary is between 25300 - 25300 £ per year.
Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary. From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.
About The Venue
OVG’s partnership with Stoke City Football Club marks a major step in enhancing the fan experience at the bet365 Stadium, with a clear focus on improving every aspect of matchday hospitality. Through a transformation of food and beverage outlets, OVG is working closely with the club to introduce new menu options, reduce wait times, and deliver faster, higher quality service across the stadium. With a “fans first” philosophy, ensuring an exceptional matchday for every supporter.
Role Purpose
Join Stoke City Football Club’s matchday team within our front of house customer facing teams, supporting hospitality and retail outlets across the stadium. This is an excellent opportunity for individuals seeking flexible, casual work in a vibrant matchday environment.
What We’re Looking For
- Previous experience in retail, hospitality, or customer service roles (hospitality or retail experience desirable)
- Strong communication and customer service skills
- Ability to work efficiently in a fast-paced team environment
- A positive, reliable, and team-oriented approach
- Basic numeracy and confidence handling transactions
- Flexibility to work evenings, weekends, and matchdays
What You’ll Be Doing
- Providing exceptional service to fans across the stadium’s retail and hospitality areas
- Contribute to a positive matchday atmosphere
- Operating tills and handling transactions accurately
- Following food safety and hygiene standards
Good to know
The pay rate is £12.16 for those aged 18 and over, and £8.97 for those under 18, with both rates inclusive of holiday pay. Shifts are flexible and are scheduled around home matchdays and stadium events.
Our Inclusion Commitments
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you.
Employee Screening and Eligibility to Work
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Oak View Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hospitality Team Member
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Oak View Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Oak View Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Oak View Group get a sense of who you are beyond your experience!
How to prepare for a job interview at Oak View Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Oak View Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
