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- Tasks: Lead exceptional hospitality experiences at thrilling events and matchdays.
- Company: Join Oak View Group, revolutionising live events with passion and innovation.
- Benefits: Enjoy enhanced holidays, learning opportunities, pension scheme, and free meals on duty.
- Other info: Flexible hours, dynamic work environment, and exciting team culture await you!
- Why this job: Make a real impact in a vibrant stadium environment while developing your career.
- Qualifications: Strong people management skills and experience in large-scale hospitality operations.
The predicted salary is between 32500 - 32500 £ per year.
Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary. From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.
About The Venue Leicester City FC is a modern, high‑quality stadium environment that delivers impressive hospitality spaces, from premium lounges to vibrant matchday suites. With a lively atmosphere and versatile event areas, it offers an exciting setting for both exceptional guest experiences and dynamic team operations.
Role Purpose
What You'll Be Doing
- Leading the delivery of exceptional hospitality experiences across all matchday and non‑matchday events, ensuring service excellence, operational efficiency, and a culture of world‑class guest engagement.
- You will be instrumental in developing and implementing a hospitality programme that reflects the stadium’s premium standards and brand values, driving both customer satisfaction and commercial growth.
- Overseeing the smooth delivery of matchday and non‑matchday hospitality operations, ensuring consistency and quality.
- Recruiting, training, and motivating hospitality teams to deliver outstanding service across all venues and events.
- Developing structured career progression pathways and training programmes for all hospitality roles.
- Fostering a culture of professionalism, teamwork, and continuous improvement.
- Leading by example, maintaining visibility across all hospitality areas during events.
What We're Looking For
- Strong people management skills and excellent communication abilities.
- Proven experience in large‑scale hospitality or stadium operations.
- Flexible approach to working hours and event schedules.
- Proactive and team‑oriented approach.
- Ability to work independently and handle confidential matters.
This role involves a flexible working pattern which may include some evenings and weekends – that's the nature of the stadia world. You'll need to be comfortable with that, and with the idea that no two weeks look the same.
This role pays £32,500 per annum and is based on site at Leicester City Football Club.
Benefits
- Enhanced holiday entitlement
- Learning and Development opportunities
- Pension Scheme
- Staff social events throughout the year
- Free meals on duty
- Gifts for colleagues becoming new parents
Hospitality Manager employer: Oak View Group
Contact Detail:
Oak View Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow hospitality enthusiasts, and don’t be shy about reaching out to people on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your personality during interviews! Be genuine and let your passion for hospitality shine through. We want to see how you can bring that vibrant energy to the team at Leicester City FC.
✨Tip Number 3
Prepare some killer questions for your interview. This shows you’re genuinely interested in the role and the company. Ask about their vision for hospitality or how they maintain service excellence – it’ll impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for hospitality shine through! We want to see how your passion aligns with our mission to create extraordinary experiences at Leicester City FC.
Tailor Your CV: Make sure your CV highlights relevant experience in large-scale hospitality or stadium operations. We love seeing how your background fits with what we do, so don’t hold back on those key achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure you communicate your skills and experiences effectively without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role with OVG.
How to prepare for a job interview at Oak View Group
✨Know Your Venue
Before the interview, do your homework on Leicester City FC and its hospitality offerings. Familiarise yourself with their matchday and non-matchday events, and think about how you can enhance the guest experience. This shows your genuine interest and helps you align your ideas with their brand values.
✨Showcase Your People Skills
As a Hospitality Manager, strong people management skills are crucial. Prepare examples of how you've successfully led teams in the past, especially in high-pressure environments. Highlight your communication abilities and how you've motivated staff to deliver exceptional service.
✨Flexibility is Key
Be ready to discuss your flexible approach to working hours and event schedules. Share experiences where you've adapted to changing circumstances or worked outside of typical hours. This will demonstrate that you understand the demands of the role and are committed to delivering excellence.
✨Emphasise Continuous Improvement
Talk about your commitment to fostering a culture of professionalism and continuous improvement. Bring up any training programmes or career progression pathways you've developed in previous roles. This aligns perfectly with their goal of enhancing service quality and team development.