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- Tasks: Lead floor teams and ensure guests have an unforgettable experience at Mamma Mia! The Party.
- Company: Join a vibrant venue combining musical theatre and Greek dining.
- Benefits: Enjoy competitive pay, training opportunities, and discounts at selected restaurants.
- Other info: Flexible hours with late finishes; perfect for night owls!
- Why this job: Be part of an exciting team and create memorable moments for guests.
- Qualifications: Experience in high-volume service and leadership is preferred.
The predicted salary is between 15 - 16 £ per hour.
About the Venue
Mamma Mia! The Party is a unique combination of ABBA inspired musical theatre and Greek banquet – all within an elaborate setting specifically designed to entertain over 500 guests per show.
Role Purpose
Salary - £15.75 / Hour. Immersive musical theatre and dining experience. High volume, banqueting style service.
Responsibilities
- You’ll lead floor teams, deliver pre‑service briefings, manage special requests, liaise with the kitchen team and managers, and coordinate your teams of waiters and runners to give each and every guest the best experience imaginable.
- You’ll be an ambassador for RHC and build a strong relationship with our client, the production, security, building management and other stakeholders; and be a point of contact for potential guests passing by.
- The Head Waiter will need to be a guest relations superstar – giving resolutions to any queries or special requests the guests may have.
Qualifications
We are open to all backgrounds and levels of seniority but ideally, you’ll have proven experience in high quality restaurants, events or bars, working with high volumes of customers as a team leader or similar.
We will only engage with candidates over 18, that can commit to weekends and late finishes (post‑midnight) / with access to the O2 in North Greenwich.
Benefits
- Amazing training and progression opportunities, internally and externally.
- Cross exposure to our events business in London and beyond.
- Delicious food on duty.
- Uniform provided.
- 40% discount in selected RHC restaurants and bars.
- £300 refer a friend bonus.
- Corporate gym discount.
- Employee Assistance Helpline, 24/7.
Inclusion Commitments
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you.
Floor Supervisor - Mamma Mia! The Party employer: Oak View Group
Contact Detail:
Oak View Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor - Mamma Mia! The Party
✨Tip Number 1
Get to know the venue! Familiarise yourself with Mamma Mia! The Party and its vibe. This will help you connect with the team and show your passion during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former staff on social media. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Show off your guest relations skills! Prepare examples of how you've handled special requests or resolved issues in the past. This is key for impressing the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Floor Supervisor - Mamma Mia! The Party
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about what makes you tick, especially if it relates to hospitality.
Tailor Your Application: Make sure to tailor your application specifically for the Floor Supervisor role at Mamma Mia! The Party. Highlight any relevant experience in high-volume service and team leadership. We love seeing how your background fits with our unique venue!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on your key achievements and skills that relate to the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Oak View Group
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Mamma Mia! The Party and its unique blend of musical theatre and dining. Understand the atmosphere, the type of guests they attract, and what makes their service stand out. This knowledge will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Floor Supervisor, you'll be leading teams and managing high-volume service. Prepare examples from your past experiences where you've successfully led a team, handled special requests, or resolved guest issues. Highlighting these skills will demonstrate that you're ready for the responsibilities of the role.
✨Emphasise Guest Relations Experience
Since being a guest relations superstar is key for this role, think of specific instances where you’ve gone above and beyond for customers. Whether it’s resolving complaints or creating memorable experiences, sharing these stories will illustrate your capability to enhance guest satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a busy service or dealing with a difficult guest. Practise your responses to these scenarios, focusing on how you would maintain a positive experience for guests while supporting your team. This preparation will help you think on your feet during the interview.