Concessions Manager | Full-Time | Santander Arena

The Concessions Manager is responsible for managing venue concessions operations, including inventory control, product ordering, employee training, cash handling, compliance with alcohol policies, cleaning, safety, guest service, supervision, warehouse management, troubleshooting, event support, food prep, and other tasks assigned by the Direct Manager. The role requires providing high-level event oversight, technical proficiency, and operational support to ensure smooth department functioning. The Concessions Manager will supervise, coach, counsel, train, and mentor staff, and may initiate employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. They will oversee employee performance issues, manage employee relations to maintain a positive and compliant work environment, and must maintain excellent attendance. Flexibility to work evenings and weekends on a variable schedule, professional appearance, strong interpersonal skills, self-direction, and technical aptitude are essential.

This position offers an annual salary of $49,000-$54,000. Benefits include health, dental, and vision insurance, 401(k) with matching, and paid time off (vacation, sick days, holidays). This position remains open until July 31, 2025.

Responsibilities

• Manage and mentor concessions staff, including documentation of performance and attendance issues.
• Ensure proper setup of concessions locations before doors open, including inventory verification, duty assignment, sanitation standards, operational readiness, food production levels, and cash handling procedures.
• Provide oversight for smooth, efficient, and profitable event execution.
• Oversee inventory management, product ordering, and high-volume sales.
• Manage all concessions operations during events, including staffing, equipment checks, POS troubleshooting, guest service, food prep, cleanup, and reporting.
• Train staff on procedures and best practices.
• Cover or support other roles to ensure operational standards are met, including premium services and event needs.
• Supervise Concessions Supervisors, Stand Managers, Cooks, and Cashiers.
• Ensure compliance with all applicable policies, including alcohol and food safety standards, and report issues immediately.
• Complete post-event evaluations, compile data, track shortages, and generate reports; serve as a POS resource.
• Maintain a safe, harassment-free workplace; address safety concerns promptly.
• Train and mentor staff and volunteers, fostering a positive work environment, leading by example, and providing feedback.
• Obtain working knowledge of all concession locations, equipment, evacuation procedures, and access points.

Qualifications

• Associate’s Degree or higher in Culinary Management, Business Management, or related field; or 4+ years of relevant experience.
• Proficiency with Microsoft Office, POS systems, and timekeeping systems.
• Experience training employees and volunteers.
• Strong inventory control knowledge.
• Experience ordering for high-volume venues.
• Excellent communication skills in a professional, courteous manner.
• Ability to make quick, sound decisions under pressure.
• Ability to work in a team, in a fast-paced, event-driven environment.
• Knowledge of sanitation, food handling, alcohol policies, and safety standards.
• Basic math skills related to POS transactions and inventory management.
• High integrity, professionalism, and confidentiality.
• Food service sanitation and alcohol service certifications preferred.

Vaccination Statement

We prioritise safety and encourage vaccination and booster against COVID-19. Circumstances may lead to reinstating vaccination requirements to protect our community.