At a Glance
- Tasks: Supervise fan experience teams and ensure every event is unforgettable for our visitors.
- Company: Join Co-op Live, the UK's largest live entertainment arena with a passion for music and community.
- Benefits: Competitive pay, flexible shifts, and a vibrant work environment.
- Other info: Diverse workplace committed to inclusivity and creativity.
- Why this job: Be the friendly face that fans remember and help create magical moments at live events.
- Qualifications: Customer service experience and a genuine love for live entertainment are essential.
We connect with up to 23,500 fans per show. Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world's greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK's largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet.
Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best. The first venue in the UK for owners and operators Oak View Group (OVG), Co-op Live spearheads expansion into Europe and the rest of the world, a jewel in the crown of a globally renowned portfolio.
Role Purpose
We're on the lookout for Casual Fan Experience Supervisors who are passionate about making every moment unforgettable for our fans.
Responsibilities
- As part of our Fan Experience team, you’ll be at the heart of the action and fan-focused at all times, acting as the escalation point for our casual teams and supporting up to 10 team members per event.
- From incident reporting to managing smooth ingress and egress of fans, you’ll play a key role in keeping the venue safe and welcoming.
- On event days, you’ll provide feedback and development to staff, escalating to Level Managers where needed.
- You’ll also take the lead on staffing deployments and stand downs, ensuring every area is covered.
You’ll be the friendly face fans meet at the venue, the helpful voice or message on the other end of the line, the problem solver who knows when to escalate and always feeds back so we can keep improving. If you love live entertainment, thrive in buzzing atmospheres, and want to be part of creating the ultimate fan experience, this role is for you.
Salary: £13.72ph
Please note this role is offered on a variable shift pattern, supporting our events, therefore weekend and late evenings are required.
Knowledge, Skills And Experience
What we are looking for:
- A people person with customer service experience and a genuine passion for helping others.
- Customer service supervisory experience.
- A passion to deliver the best fan experience through your teams.
- An excellent communicator who knows how to listen as well as talk.
- Someone who can handle escalated concerns with empathy, professionalism, and a smile.
- Flexibility to work evenings, weekends, and holidays – because that’s when the magic happens.
- The ability to stay cool, calm, and collected in a fast-paced, high-energy environment.
- A natural problem solver who loves finding solutions.
- Above all, a passion for delivering the best fan experience possible.
Bonus Points If You Have:
- Experience with ticketing systems.
- A proactive, can-do attitude.
- A love for live entertainment.
- Confidence with IT systems.
Why join us?
At Co-op Live, our vision is to be the UK’s best music venue – for fans, for artists, for everyone. We believe that inclusivity drives creativity and innovation, and we’re committed to building a workplace that celebrates diversity. If you’re ready to make a positive impact in live entertainment and help deliver unforgettable experiences for fans, we’d love to hear from you.
Our Inclusion Commitments
Our venue is for the fans, the artists, everyone. Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK. We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.
If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.
Employee Screening and Eligibility to Work
We recognise the importance of safeguarding; dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview. If successful in your application, you will be required to provide eligibility to work evidence in line with the 'Eligibility to Work in the UK' requirements.
Locations
Casual Fan Experience Supervisor in England, Manchester employer: Oak View Group
At Co-op Live, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on inclusivity and creativity. Our team is passionate about delivering unforgettable experiences for fans, with ample opportunities for personal and professional growth in the heart of the UK's largest live entertainment arena. Join us to be part of a dedicated community that values diversity and fosters a supportive environment, all while enjoying the excitement of world-class events.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Fan Experience Supervisor in England, Manchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Oak View Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Oak View Group and let us see your personality shine through!
We think you need these skills to ace Casual Fan Experience Supervisor in England, Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Oak View Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Oak View Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Oak View Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Oak View Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Oak View Group will surely appreciate.
