Casual Fan Experience Supervisor in England, Manchester

We connect with up to 23,500 fans per show. Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world's greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK's largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet.

Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best. The first venue in the UK for owners and operators Oak View Group (OVG), Co-op Live spearheads expansion into Europe and the rest of the world, a jewel in the crown of a globally renowned portfolio.

Role Purpose

We're on the lookout for Casual Fan Experience Supervisors who are passionate about making every moment unforgettable for our fans.

Responsibilities

• As part of our Fan Experience team, you’ll be at the heart of the action and fan-focused at all times, acting as the escalation point for our casual teams and supporting up to 10 team members per event.
• From incident reporting to managing smooth ingress and egress of fans, you’ll play a key role in keeping the venue safe and welcoming.
• On event days, you’ll provide feedback and development to staff, escalating to Level Managers where needed.
• You’ll also take the lead on staffing deployments and stand downs, ensuring every area is covered.

You’ll be the friendly face fans meet at the venue, the helpful voice or message on the other end of the line, the problem solver who knows when to escalate and always feeds back so we can keep improving. If you love live entertainment, thrive in buzzing atmospheres, and want to be part of creating the ultimate fan experience, this role is for you.

Salary: £13.72ph

Please note this role is offered on a variable shift pattern, supporting our events, therefore weekend and late evenings are required.

Knowledge, Skills And Experience

What we are looking for:

• A people person with customer service experience and a genuine passion for helping others.
• Customer service supervisory experience.
• A passion to deliver the best fan experience through your teams.
• An excellent communicator who knows how to listen as well as talk.
• Someone who can handle escalated concerns with empathy, professionalism, and a smile.
• Flexibility to work evenings, weekends, and holidays – because that’s when the magic happens.
• The ability to stay cool, calm, and collected in a fast-paced, high-energy environment.
• A natural problem solver who loves finding solutions.
• Above all, a passion for delivering the best fan experience possible.

Bonus Points If You Have:

• Experience with ticketing systems.
• A proactive, can-do attitude.
• A love for live entertainment.
• Confidence with IT systems.

Why join us?

At Co-op Live, our vision is to be the UK’s best music venue – for fans, for artists, for everyone. We believe that inclusivity drives creativity and innovation, and we’re committed to building a workplace that celebrates diversity. If you’re ready to make a positive impact in live entertainment and help deliver unforgettable experiences for fans, we’d love to hear from you.

Our Inclusion Commitments

Our venue is for the fans, the artists, everyone. Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK. We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.

If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.

Employee Screening and Eligibility to Work

We recognise the importance of safeguarding; dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview. If successful in your application, you will be required to provide eligibility to work evidence in line with the 'Eligibility to Work in the UK' requirements.