Banquet Server in Callander

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Our in-house culinary team is seeking additional Banquet Servers for a variety of events, including meetings, weddings, concessions, ticketed shows, and concerts. Banquet servers will be responsible for providing superior customer service to all guests, fulfilling event needs as promised, and adapting to individual guest requests.

This role pays an hourly wage of $14.50 to $15.50. For part-time roles, benefits include a 401(k) savings plan and matching, as well as one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

Responsibilities:

• Ensure exemplary guest service through all forms of banquet service, including carving stations, bartending, running food to tables during events, buffets, and plated service.
• Ensure that events are properly equipped and executed by transporting, pulling, setting up, and breaking down, as well as returning equipment to designated storage in compliance with event standards and instructions.
• Perform side work by helping to provide a safe and clean work environment.
• Clean, organize, and restock equipment/product returning from catering events.
• Understand safety responsibilities as well as environmental laws by following established procedures, policies, training, and involvement activities.
• Have a high level of social contact and ability to work closely with staff and deal often with patrons.
• Provide excellent service to all patrons and ensure that all details of the job are performed accurately.
• Express ideas clearly when speaking or in writing.
• Identify problems and review information.
• Multi-task and handle/move objects.
• Document and record information.
• Maintain a customer-focused, positive, and professional attitude.
• Read with strong oral and written communication skills in English.
• Knowledge of basic arithmetic (addition, subtraction, multiplication, and division).
• Stand for extended periods of time and make fast, simple, repeated movements of fingers, hands, and wrists.
• Bend, stretch, twist, or reach out with the body, arms, and/or legs.
• Lift, push, pull, or carry heavy objects up to 30 lbs. and 15 lbs. often.
• Work a flexible schedule, including nights, weekends, and select holidays.
• Demonstrate punctuality and consistent attendance.
• Hold a high school diploma.
• Have two to three years of banquet service or external catering experience or equivalent combination of education and experience.
• Be at least eighteen years old.
• Respond to simple complaints or inquiries from customers, members of the business community, and/or regulatory agencies.
• Perform simple arithmetic in all units of measure, using common fractions, whole numbers, and decimals.
• Make independent decisions.

Qualifications:

• Work experience in events, banquets, or restaurants preferred.
• High school diploma or equivalent GED strongly preferred; equivalent experience may be substituted.
• Ability to stand for long periods of time.
• Outstanding customer service, ability to learn quickly and adapt to various environments and needs based on each event.
• Able to work both independently and as part of a team.
• Employee may occasionally be required to lift and/or move up to 25 pounds due to business demands and event operations.
• Looking for daytime availability; nighttime and weekend availability all considered.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve.

Equal Opportunity Employer: Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to veteran status, race, colour, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.