Quality Analyst in Coventry

Contract duration: 03 Months + (possible extension)

Location: 100% Remote (UK, Ireland, Malta)

Shift/schedule: 40 hours per week with 4 hours of overlap with PST.

Experience: 1+ years

Special requirements:

• Ability to read and write in English with a high degree of competency, as English is the focus language for this project.
• Willingness to use your primary personal Google account (not a testing account) and enable personal data sources for a genuine assessment.
• Full-time availability in your local time zone is required. We are staffing a global, 24-hour operations team.
• Demonstrate ability to evaluate nuanced and ambiguous AI responses, specifically assessing personalization quality.

Role Overview:

As an AI Quality Analyst, you will evaluate a new personalization feature for Gemini. You will assess how well the model uses information from your past Gemini conversations, Gmail, Google Search, and YouTube activity to make responses more relevant and helpful. This role requires a unique blend of creativity and analytical rigor. You will actively design prompts from the perspective of your own personal experiences. You will then use your analytical skills to assess the quality of the model's personalized responses, evaluating dimensions like Grounding, Integration, and Helpfulness.

Key Qualifications:

• Ability to read and write in English with a high degree of competency.
• Willingness to use your primary personal Google account and enable personal data sources for a genuine assessment.
• Full-time availability in your local time zone is required.
• Demonstrate ability to evaluate nuanced and ambiguous AI responses.
• Experience in designing creative, multi-turn starting prompts based on personal context.
• Understanding of personalization concepts, including the ability to identify incorrect personalization, poor inferences, and forced connections.
• The ability to review Side-by-Side (SxS) model responses and spot subtle differences in naturalness and over-narrating.
• Superior ability to write clear, concise, and structured rationales for model rankings.
• Ability to provide constructive feedback and detailed annotations.
• Excellent communication and collaboration skills.
• Self-motivated and able to work independently in a remote setting.
• Desktop/Laptop set up with a good internet connection.

Description:

In this role, you will be part of a dynamic team focused on evaluating the quality of personalized AI interactions. Your day-to-day work will involve:

• Designing and executing multi-turn conversational prompts that require the AI to utilize your personal information and experiences.
• Evaluating model responses based on your intent from the starting prompt, checking if the personalization was appropriately applied.
• Analysing responses for Grounding issues, ensuring claims about you are supported by evidence.
• Assessing Integration quality to ensure personal data is woven naturally into the response.
• Rigorously evaluating and stack-ranking two model responses side-by-side (SxS).
• Writing clear, defensible rationales for your comparisons.
• Extracting and verifying "Debug Info" from the model.
• Maintaining strict data hygiene by deleting evaluation conversations.

Education & Experience:

BS/BA degree or equivalent experience in a relevant field (e.g., Policy, Law, Ethics, Linguistics, Journalism, Computer Science, or a related analytical field). Experience in data annotation, AI quality evaluation, content moderation, or a related role is strongly preferred.

Evaluation Process:

Shortlisted candidates will be sent a Job Interest Form. After the profile review, an assessment will be shared, which must be completed within 24 hours. Based on the assessment outcomes, shortlisted candidates will be contacted to discuss the pre-onboarding requirements.