Quality Analyst in Chesterfield

Contract duration: 03 Months + (possible extension)

Location: 100% Remote (UK, Ireland, Malta)

Shift/schedule: 40 hours per week with 4 hours of overlap with PST.

Experience: 1+ years

Special requirements:

• Ability to read and write in English with a high degree of competency, as English is the focus language for this project.
• Willingness to use your primary personal Google account (not a testing account) and enable personal data sources for a genuine assessment.
• Full-time availability in your local time zone is required. We are staffing a global, 24-hour operations team.
• Demonstrate ability to evaluate nuanced and ambiguous AI responses, specifically assessing personalization quality.

Key Qualifications:

• Experience in data annotation, AI quality evaluation, content moderation, or a related role is strongly preferred.
• BS/BA degree or equivalent experience in a relevant field (e.g., Policy, Law, Ethics, Linguistics, Journalism, Computer Science, or a related analytical field).
• Experience in designing creative, multi-turn starting prompts based on personal context to thoroughly test the model's capabilities.
• Understanding of personalization concepts, including the ability to identify incorrect personalization, poor inferences, and forced connections.
• The ability to review Side-by-Side (SxS) model responses and spot subtle differences in naturalness and over-narrating.
• Superior ability to write clear, concise, and structured rationales for model rankings, explicitly referencing specific turn numbers.
• Ability to provide constructive feedback and detailed annotations.
• Excellent communication and collaboration skills.
• Self-motivated and able to work independently in a remote setting.
• Desktop/Laptop set up with a good internet connection.

Description:

In this role, you will be part of a dynamic team focused on evaluating the quality of personalized AI interactions. Your day-to-day work will involve:

• Designing and executing multi-turn conversational prompts (typically 1-5 turns) that require the AI to utilize your personal information and experiences.
• Evaluating model responses based on your intent from the starting prompt, checking if the personalization was appropriately applied.
• Analysing responses for Grounding issues, ensuring claims about you are supported by evidence and not flawed inferences or hallucinations.
• Assessing Integration quality to ensure personal data is woven naturally into the response without robotic "over narrating".
• Rigorously evaluating and stack-ranking two model responses side-by-side (SxS) to determine which is overall more helpful, easy to use, and enjoyable.
• Writing clear, defensible rationales for your comparisons, explicitly referencing where issues or positive aspects occurred in the conversation.
• Extracting and verifying "Debug Info" from the model to confirm that chat summaries and data sources were properly utilized.
• Maintaining strict data hygiene by deleting evaluation conversations to prevent them from polluting your future chat history.

Education & Experience:

• BS/BA degree or equivalent experience in a relevant field (e.g., Policy, Law, Ethics, Linguistics, Journalism, Computer Science, or a related analytical field).
• Experience in data annotation, AI quality evaluation, content moderation, or a related role is strongly preferred.

Evaluation Process:

Shortlisted candidates will be sent a Job Interest Form. After the profile review, an assessment will be shared, which must be completed within 24 hours. Based on the assessment outcomes, shortlisted candidates will be contacted to discuss the pre-onboarding requirements.