At a Glance
- Tasks: Provide IT support, manage access, and ensure system security for a remote team.
- Company: Join Oak National Academy, a fully remote organisation with a collaborative culture.
- Benefits: Earn £32 per hour, enjoy flexible hours, and work from anywhere in the UK.
- Other info: Opportunity for career growth in a dynamic, remote working environment.
- Why this job: Make a real impact by supporting a growing team and enhancing system security.
- Qualifications: 3 years of IT experience, strong Google Workspace skills, and a collaborative mindset.
The predicted salary is between 64000 - 64000 £ per year.
Start Date: Early July
Initial Duration: 40 Days, 3 days a week, with scope to extend
Time commitment: Estimated up to approximately 24 hours per week (based on delivery needs)
Rate: £32 per hour (freelance billing rate)
Oak National Academy is a fully remote organisation with over 100 employees and up to 200 freelancers and partners who depend on our systems every day. We are looking to engage an experienced freelance IT Support Specialist to deliver a defined programme of access management, systems administration and compliance work as we grow. The focus of this engagement is to ensure our core systems are well-managed, auditable and secure, and that staff and freelancers are well supported in their day-to-day use of them. The appointed freelancer will bring their own expertise and approach to shape how this work is delivered, working to agreed priorities and timelines, and collaborating closely with Oak colleagues. This is a remote UK-based role, carried out on an Oak-managed device.
Scope of work
- Provision of first-line and second-line support across agreed IT workflows, ensuring requests are resolved efficiently and appropriately escalated where required.
- Monitoring and managing our MDM for hardware and software alerts.
- Delivering agreed access, provisioning and deprovisioning activities associated with onboarding and offboarding processes.
- Hardware and software troubleshooting across the organisation.
- Monitoring and managing Google Admin alerts.
- Effective day-to-day administration of access and permissions across Oak's core systems.
- Collaborating with the IT & Data Security Officer on IT operations projects.
Experience and expertise
- 3 years' experience in IT systems or infrastructure roles, where systems administration, access management and security were a core part of the work.
- Strong, hands-on expertise in Google Workspace Admin, including user management, groups, permissions and security settings.
- Experience using MDM platforms and remote support tools.
- A careful, trustworthy and improvement-focused approach, with a strong appreciation of security, accountability and collaborative working.
- The ability to work independently and take ownership of delivering agreed outcomes.
- Confidence working within a small, remote team and collaborating effectively with colleagues.
- Google Workspace Admin certification is desirable but not required.
We are most interested in practical experience and how you approach the work, so formal certifications are not essential to apply.
Tools and access
We will give you access to all the systems you need to carry out the work. The core tools you will be working with are Google Admin and the Google Suite, NinjaOne, Slack, Notion, 1Password and NordLayer. We will provide an Oak-managed device (Windows and macOS) for the duration of the engagement. Given the level of system access this role involves, we require all work to be carried out on this device. We will handle device setup and system access before you start, so you are ready to go from day one.
Ways of working
This engagement is offered on a self-employed basis. You will work closely with the IT & Data Security Officer to ensure alignment, share progress, and agree priorities throughout the engagement period.
Next steps
You'll answer some questions - some short ones relating to admin and then four discipline-related ones. After the task closes, your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. If shortlisted, we'll invite you to a remote interview over Zoom. We're receiving a strong response to our freelancer adverts, which may lead us to close the role early so if you're considering applying, please get your application in early to avoid missing out.
Freelance IT Support Specialist employer: Oak National Academy Ltd
Oak National Academy is an exceptional employer, offering a fully remote work environment that fosters collaboration and innovation among over 100 employees and numerous freelancers. With a strong focus on employee growth and support, we provide the necessary tools and resources to ensure your success while working on meaningful IT projects that directly impact our educational mission. Join us to be part of a dynamic team where your expertise will shape the future of our systems and contribute to a secure and efficient operational framework.
StudySmarter Expert Advice🤫
We think this is how you could land Freelance IT Support Specialist
✨Tip Number 1
Get your tech game on point! Brush up on your Google Workspace Admin skills and make sure you can talk the talk about access management and security. We want to see that you know your stuff, so be ready to share examples of how you've tackled similar challenges in the past.
✨Tip Number 2
Networking is key! Reach out to your connections in the IT field and let them know you're on the lookout for freelance gigs. You never know who might have a lead or can put in a good word for you. Plus, it shows us that you're proactive and engaged in the community.
✨Tip Number 3
Prepare for that Zoom interview like it's the final boss level! Research Oak National Academy, understand their mission, and think about how your skills can help them achieve their goals. We love candidates who show genuine interest and can connect their experience to our needs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're serious about joining our team and ready to dive into the remote work life with us.
We think you need these skills to ace Freelance IT Support Specialist
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 3 years of experience in IT systems or infrastructure roles. We want to see how your hands-on expertise in Google Workspace Admin and access management can benefit us!
Be Clear and Concise:When answering the questions, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and how you can help us.
Tailor Your Application:Don’t just send a generic application! Tailor your responses to reflect the specific needs mentioned in our job description. Show us how your approach aligns with our focus on security and collaboration.
Apply Early!:We’re expecting a lot of interest, so don’t wait until the last minute to apply. Get your application in through our website as soon as you can to ensure you don’t miss out on this opportunity!
How to prepare for a job interview at Oak National Academy Ltd
✨Know Your Stuff
Make sure you brush up on your IT systems knowledge, especially around Google Workspace Admin and MDM platforms. Be ready to discuss your hands-on experience and how you've tackled access management and security in previous roles.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot hardware or software problems and how you escalated issues when necessary. This will show your ability to handle first-line and second-line support effectively.
✨Emphasise Collaboration
Since this role involves working closely with the IT & Data Security Officer and other colleagues, be ready to talk about your experience in collaborative environments. Highlight how you’ve worked with teams remotely and how you ensure everyone is aligned on priorities.
✨Be Ready for Scenario Questions
Expect some scenario-based questions during the interview. Think about how you would approach onboarding and offboarding processes, as well as managing permissions across core systems. This will demonstrate your understanding of the role's responsibilities and your proactive approach.
