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- Tasks: Support income monitoring, customer service, and administrative tasks in a dynamic housing environment.
- Company: Join Oak Housing, a forward-thinking organisation dedicated to affordable housing solutions.
- Benefits: Earn £14/hour, enjoy 25 days annual leave, and access on-site gym facilities.
- Why this job: Kickstart your career with full training and the potential for a permanent role.
- Qualifications: A keen interest in business support and basic Excel skills are essential.
- Other info: Work in a vibrant co-working space with great team support.
The predicted salary is between 24000 - 33600 £ per year.
Oak Housing is a for-profit housing association providing affordable homes and services to low-income households. We are a customer-focused organisation committed to delivering high-quality housing services while maintaining strong financial and regulatory standards.
Oak Housing is seeking an enthusiastic and reliable Income & Business Support Officer to join our team on a 6-month temporary basis, with the potential to move into a permanent role. This role is ideal for someone at the start of their professional career who is looking to gain practical experience in business support, income administration, compliance, and customer service within a housing environment. Full training will be provided.
Reporting to the Income Accounts Manager, the postholder will support day-to-day income and administrative activity while acting as a helpful first point of contact for customer enquiries.
Key Responsibilities- Income & Business Support
- Support the Income Accounts Manager with basic income monitoring and reporting.
- Assist with updating and maintaining income, financial, and customer records.
- Carry out data entry, data checks, and general administrative tasks.
- Use Microsoft Excel to update spreadsheets and support simple data analysis.
- Assist with reconciliations and checks to ensure information is accurate and up to date.
- Compliance & Administration
- Provide administrative support for compliance-related activity.
- Maintain accurate records and documentation in line with organisational requirements.
- Support the wider team with general office and business support tasks.
- Customer Service
- Assist in answering incoming calls and respond to customer enquiries in a polite, professional, and helpful manner.
- Act as a first point of contact for routine income and service-related queries.
- Escalate more complex issues to the appropriate colleague when required.
- Essential:
- Degree-level qualification is desired or a strong interest in starting a career in business support, housing, or administration.
- Basic to intermediate Microsoft Excel skills and confidence working with data.
- Good numerical awareness and attention to detail.
- Strong organisational skills and willingness to learn.
- Clear written and verbal communication skills.
- A friendly, customer-focused approach.
- Desirable:
- Any experience in an administrative, customer service, or office-based role.
- Interest in housing, finance, or compliance-related work.
- Experience using housing management or finance systems (not essential).
- Contract: 6-month temporary role with potential to become permanent.
- Pay: £14.00 per hour.
- Hours: Monday to Friday, 09:00–17:00 (8 paid hours per day, including a 1-hour paid lunch).
- Salary Equivalent: £29,120 per annum (full-time equivalent).
- Location: Office-based, E15, within the Plexal co-working environment.
- Annual Leave: 25 days per annum (pro-rata) plus public holidays.
- Full training provided.
- Discounted on-site gym membership.
- Access to on-site facilities and co-working benefits.
Starting time: Immediate start!
Income and Business Support Officer employer: Oak Housing Ltd
Contact Detail:
Oak Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income and Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in housing or business support. They might know about openings at Oak Housing or can give you insider tips on the application process.
✨Tip Number 2
Prepare for interviews by researching Oak Housing and understanding their values. Be ready to discuss how your skills align with their mission of providing affordable homes and excellent customer service.
✨Tip Number 3
Practice common interview questions related to income administration and customer service. We recommend role-playing with a friend to build confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Oak Housing team.
We think you need these skills to ace Income and Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Income & Business Support Officer role. Highlight any relevant administrative or customer service experience, even if it's from part-time jobs or internships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background aligns with Oak Housing's mission. Don’t forget to mention why you’re excited about the opportunity to work in a housing environment.
Show Off Your Excel Skills: Since the role requires basic to intermediate Microsoft Excel skills, consider mentioning any specific projects or tasks where you've used Excel. If you’ve done data entry or analysis before, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Oak Housing Ltd
✨Know Your Stuff
Before the interview, make sure you understand Oak Housing's mission and values. Familiarise yourself with their services and how they support low-income households. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Excel at Excel
Since the role requires basic to intermediate Microsoft Excel skills, brush up on your spreadsheet knowledge. Practice data entry, creating simple formulas, and data analysis. Being confident in these areas will give you an edge during the interview.
✨Customer Service Mindset
Prepare to discuss your approach to customer service. Think of examples where you've helped someone or resolved an issue. Oak Housing values a friendly, customer-focused attitude, so showcasing your communication skills will be key.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or what success looks like in this role. This shows you're engaged and eager to learn more about the position and the company.
