Warehouse Lead

We at Oak Furnitureland are going through an exciting transformation across our business, to ensure we remain innovative, competitive, and consistently delivering exceptional services and products to our customers. To do this, we need to hire and retain great talent like you. You will be responsible for the operation of a team within the Warehouse function, supporting the management team with the day-to-day operation of the warehouse. You will supervise a group of operators to ensure an efficient warehouse operation. Responsibilities include coordinating workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring production targets, KPIs, and quality standards are achieved in order to meet customer requirements. You will have the ability to develop the team by focusing on individual performance and support requirements to achieve high standards, whilst fostering a culture of working safely.

Please note this role will be working on a shift rota of either earlies 5.30am-2pm or 2pm to 10.30pm.

• Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.
• Life assurance: free cover of a minimum of two times your annual salary up to the age of 65.
• Birthday: an additional day off for you to celebrate your birthday.
• Pay: our salaries are competitive and reviewed every year.
• Holidays: a minimum of 28 days statutory holiday per year, pro rata if part-time.
• Pension: 4% employee contribution matched by the company.
• Health and wellbeing: great discounts on local gym memberships.
• Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services.
• My Rewards Programme: offers discounts on everything from restaurants and supermarkets to entertainment and holidays.
• Free on-site parking at all locations.

• Ensure inventory controls are undertaken with regards to consumables, products, etc.
• Ensure all FLT, warehouse equipment, and transport vehicles are maintained in line with legal requirements and company policy.
• Make sure vehicles are loaded with a high level of care and accuracy in a safe manner ensuring relevant handling equipment, straps, and blankets are available to delivery crews and where applicable highlight all errors and damages prior to completion to ensure customer product is delivered on time in full (OTIF).
• Ensure ‘waste’ management controls are in place within the warehouse.
• Ensure use of the appropriate ACORN/WMS/ePod equipment and associated reporting to stakeholders.
• Deal with inbound/outbound vehicles following the correct company operating procedures.
• Supervise the team to ensure safe handling, storage, and repacking of any products and returns to ensure internal and external customer satisfaction to the highest level.
• Responsible for the completion of all agency workers' inductions.
• Support the debrief function of delivery crews on both AM & PM shifts checking all paperwork has been completed in full and returns processed correctly.
• Working in collaboration with the Shift Manager, investigate all warehouse-related incidents in a timely manner, report and escalate accordingly.

• Ability to remain calm under pressure.
• Team player with a “can do” and flexible attitude.
• Excellent communication and interpersonal skills.
• Promote a positive image to all colleagues for the OFL brand.
• Organised & methodical in approach to problem-solving.

• Supervisory or Team Leader skills with the ability to motivate, develop, and supervise others.
• FLT counterbalance licence is desirable.
• Driving licence to support shunting - 3.5 maxi.
• Good IT skills, particularly a knowledge of warehouse systems.
• Proven experience of planning workload to meet targets and deadlines.
• Knowledge of Health & Safety and compliance in relation to warehouse/transport environments.
• Previous experience of working in a fast-paced retail furniture environment (2 Person Home Delivery an advantage but not essential).

At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if you require any additional support to help you through the process we’re happy to make the necessary adjustments for anyone that needs them.