Shift Manager -Swindon

We at Oak Furnitureland are going through an exciting transformation across our business, to ensure we remain innovative, competitive, and consistently delivering exceptional services and products to our customers. To do this, we need to hire and retain great talent like you.

The Shift Manager is responsible for ensuring the effective working of their team over the course of a shift ensuring KPI’s are achieved. Making sure all Health & Safety and compliance measures are met and the depot is operating at maximum capacity. As a Shift Manager you will continuously review ways of working, identify improvements and implement these within the team. You will be responsible for delegating tasks to your staff and setting targets and goals to keep the team on track and review performance to ensure growth.

Please note this role will be working an AM shift of 6am to 2pm.

Benefits

• Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation
• Life assurance: free cover of a minimum of two times your annual salary up to the age of 65
• Birthday: an additional day off for you to celebrate your birthday
• Pay: our salaries are competitive and reviewed every year
• Holidays: a minimum of 28 days statutory holiday per year, pro rata if part-time
• Pension: 4% employee contribution matched by the company
• Health and wellbeing: great discounts on local gym memberships
• Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services
• My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
• Free on-site parking at all locations

Additional Information

This is a full-time role working 40 hours per week, 5 out of 7 days, the hours are 10am till 6.30pm Monday to Friday (no weekends).

Responsibilities

• Manage any failures in a day and ensure delivery to the customer within the booked slot.
• Ensure resource including 3rd party agency workers is planned & managed and inducted in line with flex in volume and budgeted costs.
• All customer complaints are dealt with swiftly to ensure no negative impact to the OFL brand via social media / Trust Pilot reviews.
• Ensure all vehicles are compliant with DVSA guidelines, Working time directives, tacho downloads, servicing and tyre checks.
• Ensure vehicle, driver and load documentation is available for the journey and meets legal requirements.
• Complete 5 vehicle checks per week with the drivers to ensure adherence to policy.
• Ensure regulatory compliance of drivers in line with EU and domestic drivers hours rules, working time directive, driver licensing and driver certificate of professional competence training as applicable to the organisation.
• Supervise regulatory compliance of vehicles in accordance with the DVSA ‘Guide to Maintaining Roadworthiness’.
• Ensure all vehicle & transport related incidents are investigated in a timely manner and reported accordingly.
• Brief and debrief team members on a daily basis to provide information, advice and guidance.
• Monitor and report on the day to day operational performance of the supply chain.
• Develop and motivate teams to achieve expected KPI’s building the right “can do” depot culture.
• Conduct appraisals for all direct reports identifying areas for development.
• Plan the training needs of transport/ warehouse operatives to ensure regulatory compliance and continued professional development are met in line with the organisation's requirement.
• Responsible for the document maintenance of training and appraisals for all colleagues.
• Complete investigation meetings as required maintaining strong relationships with HR.
• Follow internal and external audit procedures for transport and warehouse operations that relate to environmental impact, health, safety, wellbeing and regulatory compliance.
• Identify opportunities to improve organisations processes and practices.

Key Characteristics

• Excellent interpersonal skills, able to be a credible, authentic, influential, and effective Leader in a fast paced and challenging environment, and able to engage with all levels.
• Able to work collaboratively and collectively in pursuit of joint goals across multiple functions, bringing teams together at the right time to guarantee successful outcomes.
• Strong time management skills and the ability to prioritise workload effectively.
• A diplomatic nature with the ability to resolve issues efficiently and professionally.
• Excellent problem solving skills with the ability to identify alternative solutions quickly and effectively.
• A one team mentality with a positive ‘can do’ approach.

Skills and Experience

• Proven experience of managing teams within an operations environment, preferably within the furniture or logistics industry.
• Experience with two-person delivery operations is advantageous.
• Demonstrable knowledge of developing, motivating and training teams to achieve expected KPI’s.
• Good knowledge and understanding of Transport legislation.
• FLT counterbalance essential.
• Knowledge of Health & Safety and compliance in relation to warehouse/transport environments. IOSH preferred but not essential.
• CPC preferred but not essential.