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- Tasks: Lead the IT Service Desk team and ensure top-notch service delivery.
- Company: A well-established furniture retailer in Swindon with a focus on excellence.
- Benefits: Enjoy employee discounts, life assurance, and competitive benefits.
- Why this job: Join a dynamic team and make a real impact in IT service management.
- Qualifications: Strong leadership skills and expertise in IT service management required.
- Other info: Foster a culture of performance and accountability in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A well-established furniture retailer in Swindon seeks an IT Service Support Manager to lead their IT Service Desk team and ensure exceptional service delivery. This role involves overseeing critical IT service processes while fostering a culture of performance and accountability.
The ideal candidate will possess strong leadership skills, deep IT service management expertise, and the ability to communicate technical details effectively.
The company offers competitive benefits including employee discounts and life assurance.
IT Service Desk Lead - Drive ITSM Excellence in Swindon employer: Oak Furnitureland
Contact Detail:
Oak Furnitureland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Lead - Drive ITSM Excellence in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. You never know who might have a lead on that perfect role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT service management. We recommend using the STAR method to structure your answers, showcasing your leadership skills and problem-solving abilities.
✨Tip Number 3
Showcase your expertise! Bring along examples of how you've driven ITSM excellence in previous roles. This could be through case studies or metrics that highlight your impact on service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Desk Lead - Drive ITSM Excellence in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership skills and IT service management expertise. We want to see how your experience aligns with the role of IT Service Desk Lead, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading an IT Service Desk team and how you can drive ITSM excellence. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to convey technical details clearly. We love candidates who can bridge the gap between tech and non-tech folks!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Oak Furnitureland
✨Know Your ITSM Inside Out
Make sure you brush up on your IT service management (ITSM) knowledge. Understand the key processes and frameworks that drive ITSM excellence, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you fostered a culture of performance and accountability, as this aligns perfectly with what the company is looking for.
✨Communicate Clearly and Effectively
Practice explaining technical concepts in simple terms. The ability to communicate complex IT details effectively is essential, so consider how you can break down your experiences for someone who may not have a technical background.
✨Research the Company Culture
Get to know the furniture retailer's values and culture. Understanding their approach to service delivery and employee engagement will help you tailor your responses and show that you're a great fit for their team.
