Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer finance queries and assist with finance orders via calls and emails.
- Company: Join a leading furniture retailer with a supportive finance team.
- Benefits: Enjoy employee discounts, life assurance, 28 days holiday, and a birthday day off.
- Why this job: Be part of a dynamic team and enhance your customer service skills in finance.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working options available after training and great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
We have an opportunity for a Customer Finance Administrator to join our Finance team in Swindon. The Customer Finance team are responsible for managing all finance related queries within the business. This includes managing approved and unapproved finance orders created by customers either online, through telesales agents or a salesperson in the showroom. We process between 1,500 – 2,000 emails every week and handle between 500 – 700 inbound and outbound calls per week. The hours are Monday to Sunday 9am till 6pm. You will also need to be able to work a weekend (1 in every 5 weeks) and you'll receive 2 days off during the week. After the training period there would also be an opportunity for hybrid working.
Responsibilities:
- Dealing with calls from customers and helping them to complete online and telesales finance orders.
- Complete finance agreements and finance administration duties.
- Review the outliers reports for payments, process refunds and cancellations of finance agreement with all finance partners.
- Assist in the reconciliation of delivered orders to payments requested and investigation of any differences.
- Manage Showroom finance agreements through to conclusion including customers amending for increase and decrease in spend to ensure that the customer enjoys a quick, easy and streamlined process throughout.
- Managing and maintaining the expired finance reports and actions.
- Review and reconcile Overpaid & underpaid report and resolve any outliers.
- Processing Change of delivery address & customer deferral of payment requests.
- Dealing with finance queries and process questions from internal department.
- Responding to emails from customers, showrooms, customer services, telesales, and our finance partners.
Skills and Experience:
- Previous experience in a Customer Service environment.
- Exceptional communication skills, both verbal and written.
- Strong problem solving skills.
- Highly organised, ability to prioritise work and work well under pressure in a result driven environment.
- High level of accuracy and attention to detail.
- A good understanding of finance and consumer finance product are desirable but not essential.
Benefits:
- Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.
- Life assurance: free cover of a minimum of two times your annual salary up to the age of 65.
- 28 days holiday (including bank holidays).
- Birthday: an additional day off for you to celebrate your birthday.
- Pension: 4% employee contribution matched by the company.
- Health and wellbeing: great discounts on local gym memberships.
- Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services.
- My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays.
- Free on-site parking.
Customer Finance Administrator in Swindon employer: Oak Furnitureland
Contact Detail:
Oak Furnitureland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Finance Administrator in Swindon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling a lot of calls and emails, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of our awesome team.
We think you need these skills to ace Customer Finance Administrator in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Finance Administrator role. Highlight any relevant experience in customer service and finance, and don’t forget to showcase your exceptional communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific skills that match the job description and share a bit about your passion for customer service.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues efficiently, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Oak Furnitureland
✨Know Your Numbers
As a Customer Finance Administrator, you'll be dealing with finance-related queries daily. Brush up on basic finance concepts and terminology. Familiarise yourself with common finance processes and be ready to discuss how you would handle specific scenarios, like processing refunds or managing finance agreements.
✨Showcase Your Communication Skills
Exceptional communication is key in this role. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or clarified complex information. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Problem-Solving Prowess
This position requires strong problem-solving skills. Be ready to share specific instances where you've tackled challenges in a customer service environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Organise Your Thoughts
With the fast-paced nature of the role, organisation is crucial. Before the interview, jot down key points about your experience and how it relates to the job description. Practise articulating your thoughts clearly and prioritising your responses to reflect your ability to manage multiple tasks efficiently.
