At a Glance
- Tasks: Deliver exceptional customer service and help customers choose perfect furniture pieces.
- Company: Exciting new store opening in Ipswich with a focus on teamwork and customer satisfaction.
- Benefits: Generous uncapped commission, inclusive team culture, and opportunities for personal growth.
- Other info: Be part of a brand-new store launch and enjoy a dynamic work environment.
- Why this job: Join a passionate team and make a real impact on customer experiences.
- Qualifications: Enthusiasm for retail and a passion for great customer service.
The predicted salary is between 20000 - 26400 £ per year.
We’re excited to announce that our brand-new Ipswich store will be opening this summer, and we’re looking for enthusiastic, dedicated people to join our team. If you’re passionate about great customer service and love working in retail, we’d love to hear from you.
Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.
This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped commission scheme, which ensures that all our Retail colleagues are rewarded for their dedication and hard work.
About The RoleCore Responsibilities:
- Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
- Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
- Contribute towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
- Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
- Adopt a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
- Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities.
Retail Sales Advisor - Ipswich *New Store Opening* in Suffolk employer: Oak Furnitureland
At Oak Furnitureland, we pride ourselves on being an exceptional employer, especially with the exciting new store opening in Ipswich. Our team members enjoy a vibrant work culture that fosters collaboration and inclusivity, alongside generous benefits such as an uncapped commission scheme that rewards hard work and dedication. We are committed to employee growth, offering training and development opportunities that empower our Retail Sales Advisors to excel in their roles and contribute meaningfully to our customers' experiences.
