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- Tasks: Lead a dynamic team to drive sales and create exceptional customer experiences in our showroom.
- Company: Join Oak Furnitureland, a leading furniture retailer with a supportive and motivating culture.
- Benefits: Enjoy exclusive discounts, generous holidays, and a competitive pension scheme.
- Other info: Full-time role with excellent career growth opportunities and a positive team environment.
- Why this job: Make a real impact by leading a passionate team and achieving sales targets.
- Qualifications: Experience in retail management and a passion for coaching and developing teams.
The predicted salary is between 30000 - 40000 £ per year.
Our Store Manager is the primary leader responsible for driving sales and providing exceptional customer experiences within the showroom. They lead by example, motivating and developing their team to achieve clearly defined targets on furniture sales and essential attachments. They understand that the customer is at the heart of everything we do and have the natural ability to continually grow their team’s capability to enable them to meet our customers' high expectations. They deliver this by providing clear instructions to meet business needs and creating a motivating and inspiring environment where the team feels supported, positively challenged, and capable of delivering exceptional performance. This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped bonus scheme, which ensures that all our Store Managers are rewarded for their dedication and hard work.
Core Responsibilities
- Take ownership of overall showroom sales performance and effectively manage all areas of the business to ensure targets are consistently achieved.
- Maximise showroom profitability by developing a culture where highly motivated individuals can successfully meet and exceed targets.
- Support continual performance improvement of Retail Sales Advisors and Assistant Store Managers by regularly setting clear expectations and developing the team through sales observations, feedback, training, and reviews.
- Recruit and onboard industry-leading Retail Sales Advisors by following recruitment and probation guidelines.
- Ensure the showroom is fully compliant in all areas of Health and Safety, finance, sales, FCA Regulations, GDPR, and stock control.
- Create a safe, comfortable, and up-to-date trading environment, ensuring the showroom is always ready to trade, displaying the correct promotional activity, and inviting our guests.
- Work with the team to share their expert knowledge of extensive product ranges and services and provide all customers with an exceptional experience.
- Utilise systems to ensure all customer information is processed compliantly, efficiently, and correctly following all Oak Furnitureland procedures and policies.
- Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.
- Manage daily operations of the showroom, ensuring smooth and efficient functioning.
- Coordinate with the Visual Merchandising Team to ensure that all displays are up-to-date and visually appealing.
- Foster a positive and collaborative team environment, encouraging open communication and teamwork.
- Conduct regular team meetings to update colleagues on performance, new products, and company policies.
- Develop colleagues using all available tools and resources to ensure all team members have the skills and knowledge required to perform their roles effectively.
- Analyse sales data and market trends to develop strategies for increasing sales and profitability.
Skills and Experience
- Capable of leading, coaching, and developing a competitive sales team that consistently meets their goals and targets.
- Effective leader who leads by example and can communicate confidently and clearly through daily management of shop floor behaviours.
- Build colleague's commitment and energise them to work towards goals and targets.
- Experience in successfully managing a large turnover retail store, ideally from a furniture retailer or heavily incentivised big-ticket sales environment.
- Proven track record of delivering successful businesses that operate within a consultative selling environment.
- Experience in leading sales teams to sell and promote products and services in an informative, engaging, and professional manner by demonstrating in-depth knowledge of the extensive product range.
- Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
Our Store Managers work towards a store target offering uncapped commission rates.
Working Hours
This is a full-time role working 40 hours per week, 5 out of 7 days (including Saturday and Sunday), with one weekend off every six.
This position may suit individuals with previous skills or experience gained from the following roles:
- Sales Manager
- Showroom Manager
- Retail Manager
- Branch Manager
Benefits
- Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
- Generous Holiday Allowance: Benefit from 20 days of holiday each year (including Bank Holidays), giving you ample time to relax and recharge.
- Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you!
- My Rewards Programme: Unlock discounts on essentials and luxuries, from dining out and grocery shopping to entertainment and holidays.
- Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company.
- Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.
- Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.
- Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed.
- Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location.
We are committed to fairness in the way we hire new colleagues, encouraging applications from individuals belonging to minority and underrepresented groups. Please know that any offer is subject to references and a DBS check.
Store Manager - Preston employer: Oak Furnitureland
Contact Detail:
Oak Furnitureland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Preston
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for Store Managers, like how you'd handle team performance or boost sales. The more you rehearse, the more confident you'll feel when it counts.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams in the past. Whether it's through training or setting clear targets, make sure they see you as the inspiring leader they need.
✨Tip Number 4
Don't forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Manager - Preston
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and developing teams. We want to see how you've motivated others to achieve targets and how you can bring that energy to our showroom.
Customer-Centric Approach: Remember, the customer is at the heart of everything we do! Share examples of how you've provided exceptional customer experiences in the past. This will show us that you understand our values and can deliver on them.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and skills. We appreciate a well-structured application that makes it easy for us to see why you're a great fit!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Oak Furnitureland
✨Know Your Sales Numbers
Before the interview, brush up on your sales achievements and be ready to discuss specific figures. This will show that you understand the importance of driving sales and can back up your claims with data.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed your team in previous roles. Highlight your ability to lead by example and create a positive environment, as this is crucial for a Store Manager.
✨Understand Customer Experience
Be ready to talk about how you prioritise customer experience in your management style. Share specific strategies you've used to ensure customers leave satisfied, as this aligns with the company's core values.
✨Familiarise Yourself with Compliance
Make sure you understand the regulatory frameworks relevant to the role, such as Health and Safety and GDPR. Being knowledgeable about these areas will demonstrate your readiness to manage the showroom effectively.