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For Companies At a Glance
- Tasks: Engage with customers, helping them choose furniture and accessories for their homes.
- Company: Join Oak Furnitureland, a leading brand known for quality furniture and exceptional customer service.
- Benefits: Enjoy uncapped commission, competitive pay, employee discounts, and a birthday day off.
- Other info: Flexible working hours with one weekend off every six weeks.
- Why this job: Be part of a supportive team culture while developing your sales skills and expertise.
- Qualifications: No specific experience required; just bring your passion for sales and customer service.
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.
This continued high performance is recognised by a generous industry-leading uncapped commission scheme that ensures all colleagues are rewarded for all their efforts.
With colleagues working closely together, our showroom teams adopt a ‘One Team’ mindset, all supporting each other to meet the needs of our customers whilst consistently achieving and exceeding both personal and team targets. Sharing knowledge and learning through in-showroom mentorship and our extensive learning and development offering, our Retail Sales Advisors become true furniture experts enabling them to deliver outstanding customer experiences positively impacting key customer performance metrics which include Net Promoter Score and Trustpilot.
The Person
- Develops real relationships built on trust and respect by using a friendly but professional communication style to build relationships.
- Highly skilled at questioning techniques and using active listening skills to understand customers’ needs.
- Has a persuasive but authentic communication style with the ability to influence.
- Intrinsically motivated to exceed expected results and performance targets, taking personal accountability for own contribution whilst supporting others.
- Continually keeps knowledge up to date by adopting a growth mindset and taking accountability for self-development.
- Adopts an inclusive and supportive approach by taking a genuine interest in colleagues, customers, and the business.
This role would suit individuals with skills or experience in the following areas: Sales Advisor, Retail, Sales, Sales Consultant, and Sales Executive.
- Uncapped commission of up to 4% on all sales offering great earning potential.
- Pay: our salaries are competitive and reviewed every year.
- Pension: 4% employee contribution matched by the company.
- Life assurance: free cover of a minimum of two times salary up to the age of 65.
- Holidays: 28 days statutory holiday per year, pro-rate if part-time.
- Birthday: an additional day off for you to celebrate your birthday.
- 1 weekend in every in 6 off.
- Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.
- Continued development to grow skills and support future internal career advancement.
- Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services.
- My Rewards Programme: offering discounts on everything from restaurants and supermarkets to entertainment and holidays.
- Free on-site parking at all locations.
Our Company
We have a lot of things to be proud of here at Oak Furnitureland.
Ever since we started out, quality has been at the forefront of everything we do. We’re still guided by our original vision. We think every home deserves beautiful furniture that’s made for real life. And we keep the prices real, too.
We’ve built strong relationships with suppliers and quality control teams and have our own delivery crews and customer service centre. All this means we can get our real wood furniture and fabulous sofas into people’s homes as quickly and cost-effectively as possible – with nearly half a million orders every year!
We make furniture for real homes, where children bounce on sofas, papers are stuffed into dresser drawers, and storage footstools are great for a quick tidy-up. Quality is built-in. And it’s not gone unnoticed. Oak Furnitureland has appeared on the Sunday Times Fast Track list for six years running, and our photogenic furniture regularly features in magazines like House Beautiful, Good Homes, Home Style and more.
At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business.
We have an inclusive environment where individuals can be themselves and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if any additional support is required during the selection process, we’re happy to make the necessary adjustments for anyone that needs them.
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Retail Sales Advisor - Solihull employer: Oak Furnitureland
Contact Detail:
Oak Furnitureland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - Solihull
✨Tip Number 1
Familiarise yourself with our product range before the interview. Knowing the ins and outs of our furniture and accessories will not only impress us but also help you demonstrate your consultative sales approach during discussions.
✨Tip Number 2
Practice your active listening skills. During the interview, show us how you can engage with questions and truly understand customer needs, as this is crucial for a Retail Sales Advisor role.
✨Tip Number 3
Be ready to share examples of how you've built relationships in previous roles. We value trust and respect, so demonstrating your ability to connect with customers and colleagues will set you apart.
✨Tip Number 4
Show your enthusiasm for personal development. We love candidates who are motivated to grow their skills and knowledge, so be prepared to discuss how you plan to keep learning and improving in the role.
We think you need these skills to ace Retail Sales Advisor - Solihull
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Sales Advisor. Highlight your customer service skills and any relevant sales experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to build relationships, your consultative sales approach, and any experience in retail or sales roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for furniture and home decor. Mention specific examples of how you've successfully engaged customers in the past and how you can contribute to the team at Oak Furnitureland.
Showcase Your Growth Mindset: In your application, demonstrate your commitment to personal development and learning. Mention any training or mentorship experiences that have helped you grow in your previous roles.
How to prepare for a job interview at Oak Furnitureland
✨Show Your Passion for Customer Service
As a Retail Sales Advisor, you'll be the first point of contact for customers. Make sure to express your enthusiasm for helping others and how you enjoy creating positive experiences. Share examples from your past where you've gone above and beyond for a customer.
✨Demonstrate Your Product Knowledge
Familiarise yourself with the types of furniture and accessories the company offers. During the interview, highlight your ability to learn quickly and stay updated on product knowledge. This will show that you're ready to become a true furniture expert.
✨Practice Active Listening Skills
The job requires understanding customer needs through effective questioning and listening. Prepare to demonstrate these skills in the interview by engaging with the interviewer and responding thoughtfully to their questions.
✨Emphasise Teamwork and Collaboration
The role involves working closely with colleagues to achieve targets. Share experiences where you've successfully collaborated with a team, showcasing your supportive approach and how you contribute to a 'One Team' mindset.