At a Glance
- Tasks: Engage with customers, helping them choose furniture and accessories for their homes.
- Company: Join Oak Furnitureland, a leading brand known for quality furniture and exceptional customer service.
- Benefits: Enjoy uncapped commission, competitive pay, employee discounts, and a birthday day off!
- Other info: Flexible working hours with one weekend off every six weeks and ongoing training opportunities.
- Why this job: Be part of a supportive team culture while developing your sales skills and making a real impact.
- Qualifications: No specific experience required; just bring your passion for sales and customer service.
The predicted salary is between 21600 - 36000 £ per year.
Retail Sales Advisor
Role Overview
Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.
This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped commission scheme, which ensures that all our Retail colleagues are rewarded for their dedication and hard work.
About The Role
Core Responsibilities
- Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
- Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
- Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
- Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
- Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
- Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
- Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
- Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
- Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
- Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
- Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
- Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.
Skills And Experience
- Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
- Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
- Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
- Demonstrable knowledge and experience of working within successful high-performing teams.
- Experience in consistently achieving stretch personal and team goals and KPIs.
- Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
- Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
- Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
- Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.
Our Retail Sales Advisors work towards a store target, offering uncapped commission rates of up to 4% on all sales.
Working Hours
This is a full-time role working 40 hours per week, 5 out of 7 days, with one weekend off every six.
This position may suit individuals with previous skills or experience gained from the following roles: Sales Associate, Sales Consultant, Retail Associate, Sales Professional, Sales Consultant or Sales Executive.
Benefits
- Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
- Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.
- Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you!
- My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships.
- Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company.
- Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.
- Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.
- Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed.
- Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location.
Company Information
Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry.
Fast-forward to today, and you’ll discover our commitment to using quality materials and creating furniture built to last hasn’t changed. We still offer great value for money, too, but what you’ll discover now is an evolution that’s seen us expand our categories and styles of furniture so that we can offer something for every home.
Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers.
To Support Us, We Are Guided By Our Company's Purpose Of ‘helping People Make Their House a Real Home’, Which Is Underpinned By Our Values
- We are adaptable
- We are experts
- We are authentic
- We are one team
- We put our customers first.
Equal Opportunities Employer
Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic.
We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone who needs them.
Please know that any offer is subject to references and a DBS check.
Check Us Out
Oak Furnitureland Website
Oak Furnitureland Careers
Oak Furnitureland LinkedIn
Oak Furnitureland Instagram
Oak Furnitureland Facebook
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Retail Sales Advisor - Nottingham employer: Oak Furnitureland
At Oak Furnitureland, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. Our Retail Sales Advisors enjoy the benefits of an uncapped commission scheme, partner discounts, and robust development opportunities, all while working in a supportive environment that encourages career advancement. Join us in creating memorable shopping experiences for our customers in our welcoming showrooms across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor - Nottingham
✨Tip Number 1
Familiarise yourself with our product range before the interview. Knowing the ins and outs of our furniture and accessories will not only impress us but also help you engage with customers effectively.
✨Tip Number 2
Practice your active listening skills. During the interview, demonstrate how you can ask insightful questions and truly understand customer needs, as this is crucial for a Retail Sales Advisor role.
✨Tip Number 3
Showcase your consultative sales approach. Be ready to discuss past experiences where you've successfully influenced customer decisions while maintaining authenticity and trust.
✨Tip Number 4
Emphasise your team spirit. We value a 'One Team' mindset, so share examples of how you've collaborated with colleagues to achieve common goals in previous roles.
We think you need these skills to ace Retail Sales Advisor - Nottingham
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and expectations of a Retail Sales Advisor. Highlight your customer service skills and any relevant sales experience in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to build relationships, your consultative sales approach, and any experience in retail or sales roles.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and sales. Use specific examples from your past experiences to demonstrate how you can contribute to the team and enhance customer experiences.
Showcase Your Growth Mindset:In your application, mention your commitment to self-development and learning. Discuss any training or mentorship experiences that have helped you grow in your previous roles, as this aligns with the company's values.
How to prepare for a job interview at Oak Furnitureland
✨Show Your Passion for Customer Service
As a Retail Sales Advisor, you'll be the first point of contact for customers. Make sure to express your enthusiasm for helping people and creating positive experiences. Share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Your Product Knowledge
Familiarise yourself with the company's product range before the interview. Be prepared to discuss how you would use your knowledge to assist customers in choosing the right furniture and accessories. This shows that you're proactive and genuinely interested in the role.
✨Practice Active Listening
Highlight your ability to listen and understand customer needs during the interview. You might be asked situational questions, so practice responding by demonstrating how you would ask questions and listen carefully to provide tailored solutions.
✨Emphasise Teamwork and Collaboration
The company values a 'One Team' mindset, so be ready to discuss your experience working in teams. Share examples of how you've supported colleagues and contributed to team goals, showcasing your collaborative spirit and commitment to achieving results together.
