At a Glance
- Tasks: Engage with customers, helping them choose the perfect furniture and accessories.
- Company: Join Oak Furnitureland, a leading brand in quality furniture for real homes.
- Benefits: Enjoy uncapped commission, competitive pay, and amazing employee discounts.
- Other info: Flexible hours with one weekend off every six weeks and a birthday day off!
- Why this job: Be part of a supportive team culture while developing your sales skills and expertise.
- Qualifications: No specific experience required; just bring your passion for sales and customer service.
The predicted salary is between 24000 - 36000 € per year.
Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.
This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped commission scheme, which ensures that all our Retail colleagues are rewarded for their dedication and hard work.
Core Responsibilities
- Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
- Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
- Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
- Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
- Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
- Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
- Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
- Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
- Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
- Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
- Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
- Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.
Skills and Experience
- Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
- Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
- Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
- Demonstrable knowledge and experience of working within successful high-performing teams.
- Experience in consistently achieving stretch personal and team goals and KPIs.
- Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
- Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
- Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
- Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.
Our Retail Sales Advisors work towards a store target, offering uncapped commission rates of up to 4% on all sales.
Working Hours
This is a full‑time role working 40 hours per week, 5 out of 7 days, with one weekend off every six.
Benefits
- Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
- Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.
- Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you!
- My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships.
- Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company.
- Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.
- Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.
- Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed.
- Convenient Free On‑site Parking: Enjoy the convenience and ease of free parking at our location.
Equal Opportunity
We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. We strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone who needs them.
Please know that any offer is subject to references and a DBS check.
Retail Sales Advisor - Haverfordwest employer: Oak Furnitureland
At Oak Furnitureland, we pride ourselves on being an exceptional employer, offering our Retail Sales Advisors in Haverfordwest a vibrant work culture that fosters teamwork and personal growth. With competitive salaries, uncapped commission opportunities, and a commitment to employee development, we empower our team members to excel while enjoying unique benefits like additional birthday leave and extensive discounts on our quality furniture. Join us to be part of a diverse and inclusive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor - Haverfordwest
✨Tip Number 1
Familiarise yourself with Oak Furnitureland's product range before your interview. Knowing the details about their furniture and accessories will help you demonstrate your passion for the brand and your ability to assist customers effectively.
✨Tip Number 2
Practice your active listening skills. During the interview, show that you can understand and respond to customer needs by asking insightful questions. This will highlight your consultative sales approach, which is crucial for the Retail Sales Advisor role.
✨Tip Number 3
Emphasise your teamwork abilities. Oak Furnitureland values a 'One Team' mindset, so be ready to share examples of how you've successfully collaborated with colleagues in the past to achieve common goals.
✨Tip Number 4
Show your enthusiasm for personal development. Discuss any relevant training or self-improvement initiatives you've undertaken, as this aligns with the company's commitment to growth and learning within their teams.
We think you need these skills to ace Retail Sales Advisor - Haverfordwest
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in sales or retail. Use keywords from the job description, such as 'consultative sales approach' and 'customer experience', to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for furniture and customer service. Mention specific examples of how you've built relationships with customers and exceeded sales targets in previous roles.
Showcase Your Communication Skills:In your application, emphasise your ability to communicate effectively. Provide examples of how you've used active listening and questioning techniques to understand customer needs and influence their decisions.
Highlight Your Growth Mindset:Demonstrate your commitment to self-development by mentioning any relevant training or learning experiences. Explain how you stay updated on industry trends and product knowledge to enhance your performance.
How to prepare for a job interview at Oak Furnitureland
✨Show Your Passion for Customer Service
As a Retail Sales Advisor, you'll be the first point of contact for customers. Make sure to express your enthusiasm for helping people and creating positive experiences. Share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Your Product Knowledge
Familiarise yourself with Oak Furnitureland's product range before the interview. Be prepared to discuss specific items and how they can meet customer needs. This will show that you're proactive and genuinely interested in the role.
✨Practice Active Listening
During the interview, showcase your active listening skills. Respond thoughtfully to questions and demonstrate that you understand the importance of truly hearing what customers say. This is crucial for building trust and rapport.
✨Emphasise Teamwork and Collaboration
Oak Furnitureland values a 'One Team' mindset. Share experiences where you've successfully worked as part of a team to achieve goals. Highlight your ability to support colleagues while also taking accountability for your own performance.
