Retail Sales Advisor - Chelmsford

Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.

This continued high performance is recognised by a generous industry-leading uncapped commission scheme that ensures all colleagues are rewarded for all their efforts.

With colleagues working closely together, our showroom teams adopt a ‘One Team’ mindset, all supporting each other to meet the needs of our customers whilst consistently achieving and exceeding both personal and team targets. Sharing knowledge and learning through in-showroom mentorship and our extensive learning and development offering, our Retail Sales Advisors become true furniture experts enabling them to deliver outstanding customer experiences positively impacting key customer performance metrics which include Net Promoter Score and Trustpilot.

The Person

• Develops real relationships built on trust and respect by using a friendly but professional communication style to build relationships.

• Highly skilled at questioning techniques and using active listening skills to understand customers’ needs.

• Has a persuasive but authentic communication style with the ability to influence.

• Intrinsically motivated to exceed expected results and performance targets, taking personal accountability for own contribution whilst supporting others.

• Continually keeps knowledge up to date by adopting a growth mindset and taking accountability for self-development.

• Adopts an inclusive and supportive approach by taking a genuine interest in colleagues, customers, and the business.

This role would suit individuals with skills or experience in the following areas: Sales Advisor, Retail, Sales, Sales Consultant, and Sales Executive.

• Uncapped commission of up to 4% on all sales offering great earning potential.

• Pay: our salaries are competitive and reviewed every year.

• Pension: 4% employee contribution matched by the company.

• Life assurance: free cover of a minimum of two times salary up to the age of 65.

• Holidays: 28 days statutory holiday per year, pro-rate if part-time.

• Birthday: an additional day off for you to celebrate your birthday.

• 1 weekend in every in 6 off.

• Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.

• Continued development to grow skills and support future internal career advancement.

• Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services.

• My Rewards Programme: offering discounts on everything from restaurants and supermarkets to entertainment and holidays.

• Free on-site parking at all locations.